Gorgias , 692 avaliações

Gorgias is definitely my favourite business customer support portal. The options are endless and the support team is incredible. They have constant webinars which I love to watch just to see if I'll learn something new that I don't know. If I ever have a question, their live chat support is super helpful. There's always room for improvement, and with this they are very forthcoming about new features coming down the pipeline and always willing to take suggestions to make the experience more improved for the future. The functionality is very useful. I can't say enough good things :)

After a grey-hair producing, extremely frustrating and expensive time with ZenDesk which failed on so many promises on their website regarding Shopify integration. Followed by a temporary switch to FreshDesk - I searched online and found Gorgias - and started a chat on their website, Romain offered to call me and during the call he listened and understood my issues and calmly talked me through his platform - he clearly understands Shopify and what is required - save the gray hairs, frustration and expense of everything else out there and sign up for this app! BEWARE we have found no other support desk which integrates with multiple stores, so if going elsewhere - make that your first questions as even if you have one Shopify store right now you will get more.

Zoran Orestijevic was amazing! Helped me resolve an issue in about 5 min and made it very easy for me to understand by sending me a screen-recording!

Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!

Great customer support, whenever we had an issue they found the solution. We have all the tickets fully organized and we can now track them easy and resolve them in a timely manner. Statistics are great.

I sent a screenshot what I am looking at, and I can get a quick and helpful response from the team, thank you!!

I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)

Gorgias is a great system. It has helped us improve, streamline and organise all of our Customer Service channels into one fantastic system. Gorgias Customer Service is on point, they have always assisted us when needed. Also during these unprecedented times, they have demonstrated to be a truly caring company.

We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!

The features have been amazing so far, meeting our needs to create a support system well. The customer support team has been excellent, all the agents have been responsive and helpful at all times :)