Avaliações (698)

Classificação geral
4,4
Número por nível de avaliação
  • 85% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 8% das avaliações são de 1 estrelas
14 de abril de 2020

It's the only Help Desk that I need! Good thing I found them first. I didn't need to look for an alternative.

Their support also answers very quickly!

Consistent Home Delivery
Filipinas
6 meses usando o app
Data de edição: 16 de novembro de 2022

I have had a great experience on my second try on getting Gorgias set up. The first time there were many issues. Amy Elenius reached out to me and has worked with me to get all my issues resolved and up and running. I look forward to growing my business by offering excellent customer service now that I have the perfect tool to do it. Thank you

Coastal Gifts Inc
Estados Unidos
6 meses usando o app
Gorgias Inc. deixou uma resposta 3 de outubro de 2022

Dear Team,

We're sorry to hear how you feel about your experience with Gorgias, and about everything you've stated.

We can assure you that we are committed to resolving these matters, and are sorry that you remain dissatisfied despite all our efforts and advice on the resolution of all the issues in question. We have addressed the ones you have been having by asking for more information which would immensely help our Advanced Tech Team investigate these queries further.

This being said, we'd be more than happy to have this worked on and sorted out for you as soon as we've been provided with the necessary pieces of information.

We're sincerely grateful for your patience and cooperation.

16 de março de 2023

Can't remove this app from our site completely. The chat window keeps popping up, unable to find a solution on their site.

Luxe Fabric Supply
Estados Unidos
6 meses usando o app
Gorgias Inc. deixou uma resposta 17 de março de 2023

Hi Luxe Fabric Supply team!
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business to high standards. ⭐️
Your feedback is truly appreciated and helps us improve our Knowledge Base. We've reached out to you privately with detailed guidelines on uninstalling the chat widget from your store!
Thank you for your time.

24 de julho de 2020

Infinitely better than Zendesk. Gorgias' automation is far more intelligent and truly allows you to cover all communication, turning your CS efforts into a real revenue-generating channel. Being able to report on revenue is a big one for CS too. Team are amazing. Thanks Lucas, Billy, Richard and Mustafa!

Abbott Lyon
Reino Unido
6 meses usando o app
16 de março de 2020

Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!

Vitabrid US
Estados Unidos
6 meses usando o app
30 de setembro de 2019

Good app overall and support has been great as well. I typically get quick responses. I would recommend.

Genex Formulas
Estados Unidos
6 meses usando o app
26 de outubro de 2023

Really want to like this app given all the previous great reviews, but we are struggling with it.
#1 - We use it for the most basic task: centralizing our e-mail helpdesk. But so far, we have run into issues with emails not syncing between GMail & Gorgias, we can't see replies that we sent via Gorgias in GMail which makes the experience super confusing because we cannot easily tell what we have replied to vs. not etc.
#2 - I am sure the issues can be worked through, but what makes is even more challenging is that it is impossible to get on a support call and show the issues we are running into & get quick help making sure our setup is correct. Everything happens over chat. And while the team is fairly responsive over chat, most of the issues we are running into are complex enough that it feels like we are not getting anything resolved. For a helpdesk app, it is very disappointing that we cannot get the help we need to be successful. The schedule a help call calendar is booked 2 weeks out.
#3 - The worst is even once we have a chat going with their team, the chat window disappears on its own and once you are out of the chat, there is no way to get back to it!

Airthreads
Estados Unidos
Aproximadamente 1 mês usando o app
Gorgias Inc. deixou uma resposta 30 de outubro de 2023

Hello, Team.

We truly appreciate you taking the time to share your thoughts. 🙏

We're absolutely sorry to learn about the issues you're experiencing. That is definitely not the level of service that we intend to provide.

We can confirm that one of our team members has reached out to you to address all the aforementioned points and to make sure to schedule a meeting with you at your earliest convenience.

Thank you for being honest and for sharing your experience. We will do our best to make things right for you. 🙏

22 de janeiro de 2020

We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.

JSHealth Vitamins Aus
Austrália
6 meses usando o app
11 de dezembro de 2017

Let me start by saying I wish I found this APP long time ago, it is by far the best and most reliable APP for customer service and tickets. We are getting 100-300 tickets per day and needed a solution that can work flawlessly with Shopify and here it is. On top of that the team behind the APP are amazing and very helpful and really make the whole experience amazing... I highly recommend this APP 5 Stars all the way.

Gethuddy
Estados Unidos
6 meses usando o app
21 de abril de 2020

Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be customized. Furthermore, by integrating it with Shopify, any customer contact has with it the entire order history, allowing for personalized communication in an instant.

Great app with great functionality, the only downside being the aesthetic of the interface. But that is somewhat negligible when considering its utility.

Satisfy
França
6 meses usando o app