Avaliações (714)

Classificação geral
4,2
Número por nível de avaliação
  • 84% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 9% das avaliações são de 1 estrelas
29 de maio de 2017

Best all in one support platform on Shopify.

Easy to set up and use, great customer service. The app is very developer friendly.

It's a must have.

Unboundbox
Estados Unidos
3 dias usando o app
3 de dezembro de 2021

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

Nuknuuk
Canadá
3 dias usando o app
27 de outubro de 2017

I've used a lot of software/apps for my business and many of them fail to get the fundamentals right. Gorgias is a delightful exception and does in fact make handling support cases easier...even enjoyable?! I have been using Gmail with a CloudHQ integration which accomplishes fairly similar things in terms of basic support functionality. That method is just clunky and doesn't offer any of the ...

Prometheus Lights 2
Estados Unidos
3 dias usando o app
4 de dezembro de 2020

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

DrSmood
Estados Unidos
2 dias usando o app
26 de maio de 2017

Great customer service very nice right on the job Thanks

Rogue4ife1
Estados Unidos
2 dias usando o app
30 de novembro de 2023

STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.

In three days I think I recevied emails from 6 different people and not ...

Toltrazuril Shop
Estados Unidos
2 dias usando o app
Gorgias Inc. deixou uma resposta 4 de dezembro de 2023

Hello, Team.

We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such ...

12 de abril de 2017

Incredible support & customer service. Turned out that I was looking for something geared towards mobile devices, but if you're looking for desktop / web app, Gorgias is the way to go... it wasn't for me, but the support alone warranted a 5-star review.

Get Indezone
Canadá
2 dias usando o app
17 de maio de 2017

Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat

Step One Clothing
Austrália
2 dias usando o app
11 de setembro de 2019

Brilliant work by a winning team. Gorgias is a game changer for automated and scalable customer service. Once you get to know the rules and macros, you can truly make this a productive experience. I also managed to get inbound SMS working with SMSBump, which funnels in as a new ticket and I can reply to (VIA SMS!), which is brilliant.

Perk
Estados Unidos
1 dia usando o app
11 de julho de 2023

We downloaded and set everything up losing our whatsapp history in the process - the app is good but we would still need to go outside of the app to manage facebook group comments and others areas such as whatsapp ony being able to reply within 24 hours which doesnt work for us over the weekends - regrettably will need to find another solution

CurlyGirlMethodClub
Reino Unido
1 dia usando o app
Gorgias Inc. deixou uma resposta 13 de julho de 2023

Thank you for your feedback, Team. We truly appreciate it. 🙏

We've actually got some really good news for you. From 17th July, you'll be able to open or continue a WhatsApp ...