Recensioner (714)

Helhetsomdöme
4,2
Antal per omdömesnivå
  • 84 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 9 % av omdömena har 1 stjärnor
16 februari 2024

not working even to setup the account, support low level seems they don't care to get new customers

RLF MINI
USA
Ungefär en månad användning av appen
Gorgias Inc. svarade 19 februari 2024

Hello, Team.

Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process.

We want to ...

10 september 2022

This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....

Skolehuset.no
Norge
Ungefär en månad användning av appen
Gorgias Inc. svarade 12 september 2022

Hey there team,

Hope you're doing well, thank you for the feedback!

I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to ...

Redigerat 10 mars 2017

Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.

******
Update from initial review above.

Downgraded from 4 stars to 1 star.

This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.

It disconnected the gmail ...

Pure Hearts International
USA
Ungefär en månad användning av appen
Redigerat 14 juli 2023

Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.

They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made ...

Bergen Creative
USA
29 dagar användning av appen
Gorgias Inc. svarade 14 juli 2023

We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team.

Having spoken to our Billing Team, we can confirm that your ...

5 juni 2020

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

Victory Garden
USA
27 dagar användning av appen
Redigerat 29 september 2024

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - ...

Verified Shungite
USA
25 dagar användning av appen
27 juni 2024

Costumer service has a brain of a 3 year old...

FinalPutt
Nederländerna
4 dagar användning av appen
Gorgias Inc. svarade 1 juli 2024

Hello Team.

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and regret that we did not meet your expectations.

We strive to provide ...

20 maj 2020

Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.

Florence Scovel
USA
9 dagar användning av appen
23 november 2021

Byer beware, the $60 subscription requires that you agree to a $10,000 not to exceed monthly limit. Your giving them permission to bill your credit card up to 10k per month uncontested instead of pausing your subscription in the event of a hack.

Cannabis Hardware
USA
9 dagar användning av appen
3 april 2024

App would not integrate with email accounts as described and support was non existent, terrible app, don't waste your time or money

The Birch House
Australien
8 dagar användning av appen
Gorgias Inc. svarade 4 april 2024

Hello, The Birch House Team.

We genuinely regret to know about your experience with our app. Your feedback is incredibly valuable to us, and we apologize for any ...