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Works incredibly well. Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched. Plus their support is always available and happy to help!
We have had Gorgias up and running for a month and it has made our customer service process a lot easier.
We have integrated our social media comments and queries which means nothing is overlooked.
Support at Gorgias have been really helpful in not only helping setting up but making sure we are using everything to its maximum potential.
Really happy we made the change.
Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!
We simply couldn't agree more, Robi! ⭐️ We're always keen to innovate our service to meet our customers' needs. Thank you for this excellent summary of our daily goals. 🙏
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.
Very simple to setup and use. We save a lot of time daily using Gorgias instead of our previous solution. Awesome support and a very exciting roadmap!
Really great experience, Gorgias is helping us be so much more efficient vs. our old system! Amazing customer support. Very helpful also during these strange times. Can only highly recommend.
This was easy to install and being trained / training others has been a breeze! To top it off, they have the most responsive team I have ever worked with! We are looking forward to using this new platform as it as already been so useful and it has not even been expanded to all team members yet! I would highly recommend Gorgias!
We have switched to Gorgias after using several other options over the past many years. We've been on the app for a couple of months now and have had no issues! When we do contact support they respond very quickly and accurately to our requests. Gorgias is also very robust and offers many integrations that have been very helpful in managing our customer tickets. Thanks for all you do and keep up the great work!
One of the worst apps to use for customer service. 1. They updated how they pull in comments for Instagram ads without notifying us and started charging based on # of ads which is ridiculous 2. Their support "live" team is horrible - take 10-20 minutes to reply to each message. Will send one half-assed response, I'll reply to the chat right away, will not reply again for another 10-20 minutes. How is this "Live" support? How can a customer support platform have horrible customer support? STAY AWAY FROM THESE CROOKS
Hello there,
Hope your weekend is going well.
I'm truly sorry to hear you've had such a bad experience with us! It was definitely never our intention to take a long time to get back to you - we've just been dealing with a huge ticket surge and we've had agents out due to sickness and vacation time, so our limited coverage impacted our reply time.
We apologize for this and I'd like to reassure you we're working on better coverage consistently.
As for Instagram ads, we don't charge per ad - you can see our Pricing models here https://www.gorgias.com/pricing - we charge per ticket, not per integration or per integration feature, so I'd love to get to the bottom of what might've happened here.
Could you please reach out to us at support@gorgias.com regarding this?
Of course, we're always happy to hear feedback from our clients, so thank you for leaving a review - I hope we have a chance to change your mind and provide better service on our end.
I wish you all the best in the meantime!
Epically easy to set up and everything integrates into one place. We have multiple brands and Gorgias enables us to talk to all of our customers through one platform. Integrates with shopify AND you can message back facebook, instagram and have chat. PLUS it's reliable. NONE of our emails have gotten lost which they had on another app we were previously using.