Recensioner (713)

Helhetsomdöme
4,2
Antal per omdömesnivå
  • 84 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 9 % av omdömena har 1 stjärnor
16 maj 2019

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

Puro Sound Labs
USA
7 dagar användning av appen
25 november 2019

Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service

Pehr
Kanada
5 dagar användning av appen
16 oktober 2017

Top support system with great functionality and support, features and refinements constantly being added.

Oppermannlondon
Storbritannien
5 dagar användning av appen
26 september 2017

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole?

Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours.

I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.

Betsyandiya
USA
5 dagar användning av appen
19 januari 2018

We have just started using this platform and so far have found pluses with it.

1. Shopify integration allows us to refund, cancel, track and see all order details on a customer's tickets.

2. Support staff is very responsive to queries.

3. Information is transferred from Zendesk allowing for smoother transition and record of customer history.

Minbie Uk
USA
5 dagar användning av appen
3 november 2017

Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.

Brlequinenutrition
USA
3 dagar användning av appen
29 maj 2017

Best all in one support platform on Shopify.

Easy to set up and use, great customer service. The app is very developer friendly.

It's a must have.

Unboundbox
USA
3 dagar användning av appen
3 december 2021

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

Nuknuuk
Kanada
3 dagar användning av appen
4 december 2020

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

DrSmood
USA
2 dagar användning av appen
26 maj 2017

Great customer service very nice right on the job Thanks

Rogue4ife1
USA
2 dagar användning av appen