รีวิว (712)

การให้คะแนนโดยรวม
4.2
จำนวนต่อระดับคะแนน
  • 84% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 1% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 9% ของการให้คะแนนคือ 1 ดาว
12 เมษายน 2017

Incredible support & customer service. Turned out that I was looking for something geared towards mobile devices, but if you're looking for desktop / web app, Gorgias is the way to go... it wasn't for me, but the support alone warranted a 5-star review.

Get Indezone
แคนาดา
2 วัน ในการใช้แอป
17 พฤษภาคม 2017

Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat

Step One Clothing
ออสเตรเลีย
2 วัน ในการใช้แอป
11 กันยายน 2019

Brilliant work by a winning team. Gorgias is a game changer for automated and scalable customer service. Once you get to know the rules and macros, you can truly make this a productive experience. I also managed to get inbound SMS working with SMSBump, which funnels in as a new ticket and I can reply to (VIA SMS!), which is brilliant.

Perk
สหรัฐอเมริกา
1 วัน ในการใช้แอป
13 ธันวาคม 2017

Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!

Integration was easy and quick, and the guys are AMAZING and so helpful!!

Thank you :)

Estherboutique
ออสเตรเลีย
1 วัน ในการใช้แอป
แก้ไขเมื่อ 3 เมษายน 2019

I have loved my experience with Gorgias so far. I've used MANY helpdesks with MANY bells and whistles and I'm really excited about my decision to go with Gorgias. The interface is simple. Everything is condensed into one place. Integration took 5 minutes (which is truly unheard of) and the customer experience is exceptional. I've been working with (harassing) Aasif for the last few months and he is always kind, down to earth, and more than willing to help. He is there for technical support as well as general e-comm advice and for me, that was a key differentiator. I never felt like my experience was overly salesy- it always felt friend to friend. Gorgias is continuing to innovate and push the boundaries and I'm excited to see how we scale with them.

shop-prima
สหรัฐอเมริกา
1 วัน ในการใช้แอป
25 เมษายน 2019

Works very well. Customer care is super. I love this app. Perfect for manage customer in one plaece.

Helixita - Natura Curativa
อิตาลี
ประมาณ 7 ชั่วโมง ในการใช้แอป
1 พฤษภาคม 2017

A great app, I see a lot of potential down the road...
Download it today!

Funboards Dk
เดนมาร์ก
ประมาณ 2 ชั่วโมง ในการใช้แอป
12 กันยายน 2023

Great start to using Gorgias. Starting with the $10 plan, limited to 50 tickets. Set up was easy and spam messages or instant closes don't count towards overall ticket count, so you can get a lot of real tickets through in that amount. Very organized within the dashboard, easy to manage support tickets.

Siam Blades
แคนาดา
Gorgias Inc. ตอบแล้ว 18 กันยายน 2023

Hi, Siam Blades Team!

Thank you so much for your positive review! 😊

We're delighted to hear you found our $10 plan valuable and that the setup was easy! Your feedback motivates us to continue improving our services to meet your needs.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you on your journey with Gorgias. Thanks again for choosing us! ⭐️

แก้ไขเมื่อ 29 สิงหาคม 2019

I've tried various helpdesks in my store from the incumbent to a spreadsheet and everything inbetween.

I was blown away at how easy the setup Gorgias was to pull in our customer information and eliminate having to open multiple tabs for things.
I also really like the integrations, specifically recharge for us.

Full disclosure, I liked the platform so much, I applied for a job with Gorgias and got it!

Treats Happen
แคนาดา
13 มีนาคม 2020

Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!

Seek Discomfort
สหรัฐอเมริกา