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Awesome Shopify + Recharge Integration (way better than zendesk)
Amazing Team and Customer care
I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe.
That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more ...
Im not sure where to start, Gorgias has been responsive since the moment I got in contact with them. Ive been involved with 3 people from Gorgias and they all seem to have high level acumen for the software. We made the change from a software we used for 4 years. Gorgias made it easy to integrate and be more organized with our customer service approach. Its also made it easy to manage my staff. ...
An excellent option for Shopify+Whatsapp integration. So far so good. The best option after trying other competitors.
How delighted are we to read your feedback! 🙏 We pride ourselves in offering the best in terms of service and reliability… It seems we’re doing a really good job. Thank you, ...
Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.
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Update from initial review above.
Downgraded from 4 stars to 1 star.
This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.
It disconnected the gmail ...
Fantastic! Perfect for maximising your CRM into one APP. Excellent customer service.
We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.
The app itself is fantastic. The best customer support app that I could find in the Shopify app store. It saved a lot of time, and the interface is user-friendly.
I had some problem in installing and running the app, the customer support is excellent and quiet supportive.
Please add more features by allowing automatic ticket support is assigning to customer support executives.
The interface is absolute a mess, there's no guidance in regards to setting up a simple chatbot. I can't seem to grasp why all chatbots have to be so damn complicated to make, rather than making a straight forward process. Cut out all bs and make it simple, like it is suppose to be.
Hi Arcade!
Thank you for sharing your feedback with us. We're sorry to hear your initial experience wasn't as smooth as expected. We've reached out to assist and help you get ...
I would just like to let you know that I tried literally EVERY helpdesk on the market - spending months and driving my admin crazy changing.
I'm so glad to have found Gorgias which is cheap,simple, uncluttered and by far the BEST thing is the auto answers (macros) with auto Shopify editing. Love it and really suits our small budget (something the others promise but don't deliver)