评论 (706)

整体评分
4.3
每个评分等级的数量
  • 85% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 8% 的评分是 1 星
2024年5月7日

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
瑞士
接近2年 人在使用应用
Gorgias Inc.已回复 2024年5月8日

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

2024年5月24日

Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.

Dea Kudibal
丹麦
大约1年 人在使用应用
Gorgias Inc.已回复 2024年5月27日

Hi, Team!

Thank you so much for your wonderful review! 🌟

We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.

It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.

Thanks again for your support! 🙏

2023年12月12日

Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!

Cart Tek
美国
大约1年 人在使用应用
Gorgias Inc.已回复 2023年12月14日

Dear Cart Tek Crew,

It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉

Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨

2024年5月21日

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
英国
接近4年 人在使用应用
Gorgias Inc.已回复 2024年5月23日

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

2024年2月26日

We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.

Kion
美国
2年多 人在使用应用
Gorgias Inc.已回复 2024年2月28日

Dear Kion Family,

Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.

Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.

As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.

We're truly grateful for your continued support and trust in Gorgias. 💛

2024年1月15日

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

SHEATH UNDERWEAR
美国
接近5年 人在使用应用
Gorgias Inc.已回复 2024年1月17日

Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻

2024年4月12日

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
美国
大约2年 人在使用应用
Gorgias Inc.已回复 2024年4月15日

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟

We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.

Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗

2024年4月2日

Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses

Aletheia & Phos
澳大利亚
1年多 人在使用应用
Gorgias Inc.已回复 2024年4月4日

Hi, Aletheia & Phos Family!

Thank you so much for sharing your positive experience with Gorgias!

It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.

We're looking forward to having you on board for a long time. 🌟

2024年3月19日

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
英国
2年多 人在使用应用
Gorgias Inc.已回复 2024年3月21日

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!

We're here to support you every step of the way! 🙏

2024年2月13日

Overall a great app and I think the best out there for customer service and integrating with shopify. Help is currently a bit slower than it used to be (maybe short staffed?) and getting through on live chat can be a bit of a chore too, but once I got an expert on my case he (Nikola) was extremely helpful getting my DNS record updates sorted and even sent personalised Loom videos. Definitely personal service.

Green Tulip
英国
1年多 人在使用应用
Gorgias Inc.已回复 2024年2月15日

Hi Green Tilip,

We're delighted to hear that Nikola was able to provide you with such exceptional service and support. He's truly a star on our team, and we'll be sure to pass along your kind words to him.

Regarding your experience with our support response times, we're continuously working to ensure that our support team is equipped to assist you as promptly as possible, even during busier times, so we appreciate your patience.

Thanks for your comments and we are grateful to have you as part of our community!