评论 (704)

整体评分
4.3
每个评分等级的数量
  • 85% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 8% 的评分是 1 星
2023年4月27日

Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated

Beekman 1802
美国
9个月 人在使用应用
Gorgias Inc.已回复 2023年5月3日

Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏

2023年5月24日

I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!

Bar Stool Home
澳大利亚
9个月 人在使用应用
Gorgias Inc.已回复 2023年5月25日

We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. 🙏

2021年11月2日

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.

Ten Thousand
美国
9个月 人在使用应用
2021年2月12日

Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!

Cook Store
加拿大
9个月 人在使用应用
2017年9月13日

This apps is really really great. Thanks you so much for this usefull apps.
Before Gorgias i had to read each mail, go to shoppify to find the order number, go to my supplier webstite to take the tacking number, go to facebook ...

Now with gorgias it's really easy et very fast.

And the support is so friendly and so quick to answer.

Thanks you so much

Cuisine Fabou
法国
9个月 人在使用应用
2023年4月5日

Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.

n+ | Mercedes AMG F1 Bikes US
美国
9个月 人在使用应用
Gorgias Inc.已回复 2023年4月7日

We’re elated to learn that you’re enjoying your Gorgias journey and that we have exceeded your expectations! You and all the Teams out there who decided to join us are our motivation. We’ll continue to work on maintaining top-quality service. 💛

2018年10月15日

A great messaging tool for businesses, the interface is simple and easy to understands. The snooze option is a definite plus with keeping the flow of tickets organized and clutter-free. Also, appreciate how easy it is to tag tickets without too many rules to do so.

Minbie US
美国
9个月 人在使用应用
2017年10月12日

AWESOME! Has lifted our customer service game to a new level! Super easy integration with not just Shopify but lots of other apps. Highly recommended!

Kitchen Sumo
澳大利亚
9个月 人在使用应用
2019年8月16日

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!

Vessi Footwear
美国
9个月 人在使用应用
2020年4月16日

Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.

Encircled
加拿大
9个月 人在使用应用