评论 (713)

整体评分
4.2
每个评分等级的数量
  • 84% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 9% 的评分是 1 星
2018年1月25日

After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then ...

The Dry Eye Shop
美国
20天 人在使用应用
2022年9月12日

Horrible customer support. This is very strange because this is a customer support app, but it looks like they have to work more on improving their support!

Jeans4you.shop
美国
大约1年 人在使用应用
Gorgias Inc.已回复 2022年9月12日

Hey there team,

Thank you for the feedback!

I checked your records with us and see that you mentioned that you submitted some questions that never received a reply, but I ...

2017年8月27日

they have terrible customer support. they never online to answer you requests

Jeveler
新加坡
大约1年 人在使用应用
2020年7月10日

Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!

Emotiva Audio Corporation
美国
1年多 人在使用应用
2017年4月22日

Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should

No2store
新西兰
19天 人在使用应用
编辑时间:2021年12月17日

Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales ...

EOzzie Electric Vehicles
澳大利亚
大约1年 人在使用应用
2019年6月10日

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.

Leachco
美国
19天 人在使用应用
2021年4月25日

If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't ...

Honey's Child Boutique
美国
12个月 人在使用应用
2021年12月27日

Had an issue with email and Emilija was great with assisting me. She emailed me daily to give me an update and didn't stop until it was corrected.

J. Queen New York
美国
大约1年 人在使用应用
2018年1月23日

Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!

Bensly
美国
17天 人在使用应用