评论 (712)

整体评分
4.2
每个评分等级的数量
  • 84% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 9% 的评分是 1 星
2019年6月24日

I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was written internally. Other than that, the CSR are very responsive. Nice app.

The Gunbox
美国
5年多 人在使用应用
2021年5月13日

The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.

TB12
美国
5年多 人在使用应用
2019年11月21日

Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!

Baltic Born
美国
5年多 人在使用应用
2018年2月5日

This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!

Planet54 Live
南非
大约5年 人在使用应用
2017年10月10日

Simple and intuitive, customer service has been prompt and effective. Great tool for small teams!

Brute Force Training 2
美国
大约5年 人在使用应用
编辑时间:2021年2月4日

Zoran was super helpful! Quickly answered my questions and even made a video explaining what the issue was. The Gorgias app has been very helpful and has allowed us to serve our customers better. Having it sync with shopify makes answering emails much easier. The customer service we have experienced with Gorgias has been fantastic!

Baloo Living
美国
大约5年 人在使用应用
2020年3月9日

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

Carved
美国
大约5年 人在使用应用
2020年3月19日

Incredible team, incredible software. Gorgias has always supported us and we would highly recommend to anyone looking for a new customer service platform.

Metal Unlimited
美国
大约5年 人在使用应用
2020年4月2日

We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!

Fresh Clean Tees
美国
大约5年 人在使用应用
2020年4月23日

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!

King Kong Apparel
美国
大约5年 人在使用应用