Gorgias: Helpdesk, Chat & FAQ

If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't ...

I do not recommend it. After uninstalling the app, the widget is still displayed on the store. We cannot reconnect to our account somehow, and this is the response we got from support. "would definitely recommend you book a quick call with us so we can go over your business needs and give you a walkthrough of the new revenue-generating features that we launch. Our team there will be able to help ...

Gorgias continued to bill AFTER we uninstalled the app from our Shopify Store. We also had consistent issues with Gorgias having significant down-time and the app logging out of our laptops and phones without notice.

Unless you were on their most expensive plan, support was poor — ZERO live onboarding. We LOL'd at their reply to this review because their claim that they somehow help everyone ...

Can't send SMS. It's been weeks and they still haven't fixed it. I rely on this heavily and no one knows when or if there will ever be a resolution. I'm losing clients because I can't operate fully.

Too expensive. Tried it after Zendesk. PS A lot of fake positive reviews here.
Our company compared two apps between Gorgias and Reamaze. With this app you have to add high cost per ticket and include it's price for each order which male ROAS lower.
Both simple, but.

Looks like it's only for small shops and lazy entrepreneurs.

Do you need It when each facebook comment marked as ticket and ...

Gorgias was good, albeit limited at first however they have now released an update to the android app which causes it to no longer work. This renders the Gorgias platform useless.
I'd strongly recommend looking for another customer service ticketing option as when raising any faults with Gorgias they are simply ignored.

Can't remove this app from our site completely. The chat window keeps popping up, unable to find a solution on their site.

We had high hopes for Gorgias. But key integrations they said they had simply did not work. We were told repeatedly the issues would be resolved, but after weeks we had to abandon. Further, the phone queue functionality is extremely limited. If phone service matters, do your diligence - this likely isn't the service for you. You can't prioritize agents, adjust queue roll times, offer call backs, ...

We don't recommend this company to anyone.

(1) Their customer service has consistently taken 24-48 hours to get back to our query, while they preach and teach their customers to reply within few mins and hours.

(2) Their profit margin are their priority. All of a sudden I just got an email saying now they will charge nearly $2-3 per sms/voice calls, which was free till now.

(3) Who charges per ...

In response to Gorgias' response- DO NOT USE THIS APP IN THE NEAR FUTURE. Since my original review we now have had several people reply to our emails and customer support requests, but all they've done so far is confirm that the system isn't working in the ways we're saying that it's not working. The phone system kicks agents off calls when new calls come in, the email import timed out after days ...