評論 (713)

整體評分
4.2
各級評分數量
  • 84% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 9% 的評分為 1 顆星
編輯時間:2023年9月19日

Great app, Terrible support for bugs and issues.

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adjusted the review from 2 stars to 1 star after they decided to respond. They responded here as if something was going to happen, nothing happened.

The service is terrible, they are constantly giving wrong advice and then someone else different picks up the ticket and gives additional wrong advice. ironic for a support ticketing app, shows ...

Buildmat
澳洲
使用應用程式 大約1個月
Gorgias Inc. 已回覆 2023年9月15日

Dear Team,

First of all, we would like to thank you for taking the time to share your thoughts with us.

We’re disappointed to read your review as we know we can do better. ...

2024年2月16日

not working even to setup the account, support low level seems they don't care to get new customers

RLF MINI
美國
使用應用程式 大約1個月
Gorgias Inc. 已回覆 2024年2月19日

Hello, Team.

Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process.

We want to ...

2022年9月10日

This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....

Skolehuset.no
挪威
使用應用程式 大約1個月
Gorgias Inc. 已回覆 2022年9月12日

Hey there team,

Hope you're doing well, thank you for the feedback!

I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to ...

編輯時間:2017年3月10日

Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.

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Update from initial review above.

Downgraded from 4 stars to 1 star.

This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.

It disconnected the gmail ...

Pure Hearts International
美國
使用應用程式 大約1個月
編輯時間:2023年7月14日

Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.

They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made ...

Bergen Creative
美國
使用應用程式 29天
Gorgias Inc. 已回覆 2023年7月14日

We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team.

Having spoken to our Billing Team, we can confirm that your ...

2020年6月5日

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

Victory Garden
美國
使用應用程式 27天
編輯時間:2024年9月29日

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - ...

Verified Shungite
美國
使用應用程式 25天
2020年5月20日

Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.

Florence Scovel
美國
使用應用程式 9天
2021年11月23日

Byer beware, the $60 subscription requires that you agree to a $10,000 not to exceed monthly limit. Your giving them permission to bill your credit card up to 10k per month uncontested instead of pausing your subscription in the event of a hack.

Cannabis Hardware
美國
使用應用程式 9天
2023年2月23日

If you are like us, thinking of moving to Zendesk to Gorgias. Please don't. They advertise chat and email support BUT for chat its takes 5-6 hours to receive an initial acknowledgement and even then they still haven't responded to my query. For email support it takes 72 hours to receive an acknowledgement. Apparently they have lots of staff on leave and it was also 2 day public holidays but its ...

Smile Makers
美國
使用應用程式 8天