Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

Priser
Fra $10 pr. måned. Mulighed for gratis prøveperiode.
Højdepunkter
Populær blandt virksomheder i USA
Fungerer sammen med de nyeste temaer
Bedømmelse
4,2 (712)

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations ... mere
  • All support channels in one place: email, chat, social, voice, and SMS
  • Enable customers to self-serve support with FAQ and Order Management
  • Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
  • Connect with 100+ ecommerce-specific app integrations for unified customer data
  • Increased conversions with AI-powered product recommendations & chat campaigns

Indeholder tekst, der ikke er oversat

Vis oversættelse
Højdepunkter
Populær blandt virksomheder i USA
Fungerer sammen med de nyeste temaer

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

  • Betaling
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Priser

Starter plan

$10 om måneden

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-dages gratis prøveperiode

Basic plan

$60 om måneden

eller $600 om året, og spar 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-dages gratis prøveperiode

Pro plan

$360 om måneden

eller $3,600 om året, og spar 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dages gratis prøveperiode

Advanced plan

$900 om måneden

eller $9,000 om året, og spar 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dages gratis prøveperiode

Indeholder tekst, der ikke er oversat

Vis oversættelse

Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

Anmeldelser (712)

Samlet bedømmelse
4,2
Antal pr. bedømmelsesniveau
  • 84 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 9 % af bedømmelserne er på 1 stjerner
10. december 2024

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
USA
Mere end 4 år bruger appen
Gorgias Inc. svarede 12. december 2024

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know ...

11. januar 2025

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF
Tyskland
Cirka 3 år bruger appen
Gorgias Inc. svarede 13. januar 2025

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend ...

17. december 2024

Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google ...

Milkbar Breastpumps
Australien
Næsten 4 år bruger appen
Gorgias Inc. svarede 20. december 2024

Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any ...

Redigeret 19. november 2024

We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns ...

ThumbPRO
USA
Næsten 3 år bruger appen
Gorgias Inc. svarede 6. november 2024

Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We ...

17. december 2024

Great onboarding and customer support. Very useful to organise and automate customer support tickets. 'Convert' is going to be very interesting too for boosting CVR and AOV.

HILTS
Canada
3 måneder bruger appen
Gorgias Inc. svarede 18. december 2024

Hi Team Hilts!
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our onboarding process and customer support have ...

Support

Appsupport leveres af Gorgias Inc..

Ressourcer

Denne udvikler tilbyder ikke direkte support på Dansk.

Udvikler

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Lanceret

1. marts 2017

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