Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

von Gorgias

Centralize all your customer service channels in one place

4.7 von 5 Sternen(473 Bewertung)

Centralize customer requests

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.

Reduce response time by 43%

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate 40% of your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.


Über Gorgias ‑ Live Chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Easy to install

Gorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts).

Integriert mit

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

Schau dir die App in Aktion an

Erlebe, wie die App in einem Beispiel-Store funktioniert.

Beispiel-Store anzeigen

Medien-Gallerie

Community

Preisgestaltung 7-tägiger kostenloser Test

Alle Preisoptionen anzeigen

Basic plan

$60/Monat

oder $50/Monat abgerechnet zu $600 einmal pro Jahr

$25 per each additional 100 tickets

  • Unlimited Customer support agents
  • 350 tickets per month included
  • Live Chat
  • Customer Service

Pro plan

$300/Monat

oder $250/Monat abgerechnet zu $3,000 einmal pro Jahr

$23 per each additional 100 tickets

  • Unlimited Customer support agents
  • 2000 tickets included
  • Live Chat
  • Customer Service

Advanced plan

$750/Monat

oder $625/Monat abgerechnet zu $7,500 einmal pro Jahr

$14 per each additional 100 tickets

  • Unlimited Customer support agents
  • 6000 tickets included
  • Live Chat
  • Customer Service

* Alle Gebühren werden in USD berechnet.
** Wiederkehrende Gebühren, einschließlich monatlicher oder nutzungsabhängiger Gebühren, werden alle 30 Tage in Rechnung gestellt.

4.7 von 5 Sternen

Die Gesamtbewertung spiegelt den aktuellen Status der App wider. Es werden alle App-Bewertungen berücksichtigt, aber die aktuellsten Bewertungen werden priorisiert.

  • 5 von 5 Sternen
    90% der Bewertungen sind 5 Sterne
  • 4 von 5 Sternen
    4% der Bewertungen sind 4 Sterne
  • 3 von 5 Sternen
    1% der Bewertungen sind 3 Sterne
  • 2 von 5 Sternen
    0% der Bewertungen sind 2 Sterne
  • 1 von 5 Sternen
    4% der Bewertungen sind 1 Sterne

Aktuellste Rezensionen

Wunderkeks

The easiest way to have all the interactions with our customers from different platforms in one place, easy to use, very friendly app and the best part is that you can keep track of the communication with them efficiently and fast

The Glamorous You

I am very satisfied with Gorgias. It helps me take care of all aspects of my business in one place which saves a lot of time and energy. I am also very happy with the support team. I got very quick and effective help when I needed it.
The only aspect I am not so excited about is the price, I would be happier with a lower price.

Bambu Earth

Gorgias is not perfect, but it is very good. Their connection with Shopify itself is stellar, and that enables some great QoL features in the app and access to some unique metrics. It's occasionally slow and clunky, and there are limitations (especially with regards to live chat) in customizability. This is often frustrating, but the core product is so good that I'm willing to cut my losses on some of these auxiliary features. I would definitely recommend Gorgias, but just know it isn't perfect.