Gorgias: AI, Helpdesk & Chat
- Hinnoittelu
-
Alkaen $10/kuukausi. Ilmainen kokeilu saatavilla.
- Suosittu samankaltaisissa kaupoissa
- Sijaintipaikka Yhdysvallat
- Tähtiarvio
- 4,2 (617)
- Kehittäjä
- Gorgias Inc.
Esittelykuvagalleria
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
- Suosittu samankaltaisissa kaupoissa
- Sijaintipaikka Yhdysvallat
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Toimii seuraavan kanssa:
- Kassa
- Shopify Flow
- Shopify Admin
- 20+ Integrations
- Aircall
- Attentive
- Klaviyo
- Recharge
- Yotpo
Luokat
Reaaliaikaiset viestit
Automaattiset vastaukset
Kanavat
Hinnoittelu
Valitse yrityksellesi parhaiten sopiva sopimus.
Starter plan
$10 /kuukausi
$0.40 per each additional ticket
Ominaisuudet
- 3 customer support agents
- 50 tickets per month included
- Live chat
7 päivän maksuton kokeilu
Basic plan
$60 /kuukausi
tai $600/vuosi ja säästä 17 %
$40 per each additional 100 tickets
Ominaisuudet
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7 päivän maksuton kokeilu
Pro plan
$360 /kuukausi
tai $3,600/vuosi ja säästä 17 %
$36 per each additional 100 tickets
Ominaisuudet
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 päivän maksuton kokeilu
Advanced plan
$900 /kuukausi
tai $9,000/vuosi ja säästä 17 %
$36 per each additional 100 tickets
Ominaisuudet
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 päivän maksuton kokeilu
Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot
Arvostelut (617)
Gorgias is the single most valuable application in our Shopify technology stack. It has transformed the way we manage customer support by giving us unprecedented visibility into customer issues, helping us identify root causes and significantly reduce support volume over time. What excites me most is Gorgias' continued innovation. Their growing focus on driving sales conversion, in addition to customer support, is positioning the platform as a critical revenue-generating tool. I genuinely cannot imagine operating our customer service organization without it. The value has become so evident that our broader company has expanded its use across Food Service, Quality Assurance, and several other B2B departments.
Since the last major update a few weeks ago, the AI agent has improved. The Gaia AI is also incredibly useful at helping improve our performance. Skills is a great new feature, although there is still AI slip where it fails to follow precise instructions and wording - could really do with an option to provide fast feedback given this is in Beta.
Thank you for your thoughtful review and for sharing such detailed feedback!
We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities.
We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience.
Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!
A few days in and I already regret the switch.
The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked.
We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatible, whether anything is missing. Seeing the cart directly from the ticket was the single reason we chose Gorgias. It no longer exists, and nothing in the marketing says so.
Meanwhile the entire focus seems to be on AI. At 1.50 USD per AI conversation I cannot justify switching it on - if customers actually use it, that is a four-figure bill at the end of the month.
If your support depends on seeing what the customer is actually buying, look elsewhere. And if predictable costs matter to you, read the AI pricing very carefully before you commit.
Thank you for taking the time to share your feedback.
We appreciate you bringing these concerns to our attention. You’re correct that the live Shopify cart view is no longer available in the agent sidebar. This change was made to improve the overall performance and reliability of the platform, but we understand that for merchants whose workflows relied on this functionality, it can have a significant impact.
We also appreciate you highlighting your concerns regarding our communication around this change, as well as your experience with AI pricing and Support. Feedback like yours is taken seriously and shared with the appropriate internal teams to help improve both our product and the experience we provide.
A member of our management team will be reaching out to you privately to better understand your use case and discuss your experience in more detail.
Tuki
Sovellustuen tarjoaa Gorgias Inc..
Resurssit
Kehittäjä
Lanseerattu
1. maaliskuu 2017
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