Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

Prezzi
A partire da $10/mese. Prova gratuita disponibile.
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Compatibile con i temi più recenti
Valutazione
4,2 (712)
Sviluppatore
Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations ... altro
  • All support channels in one place: email, chat, social, voice, and SMS
  • Enable customers to self-serve support with FAQ and Order Management
  • Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
  • Connect with 100+ ecommerce-specific app integrations for unified customer data
  • Increased conversions with AI-powered product recommendations & chat campaigns
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Compatibile con i temi più recenti

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

  • Check-out
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Prezzi

Starter plan

$10 /mese

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Prova gratuita di 7 giorni

Basic plan

$60 /mese

o a $600/anno con un risparmio del 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Prova gratuita di 7 giorni

Pro plan

$360 /mese

o a $3,600/anno con un risparmio del 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Prova gratuita di 7 giorni

Advanced plan

$900 /mese

o a $9,000/anno con un risparmio del 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Prova gratuita di 7 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (712)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 84% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 9% delle recensioni ha 1 stelle
11 gennaio 2025

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF
Germania
Circa 3 anni di utilizzo dell’app
Gorgias Inc. ha risposto 13 gennaio 2025

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend ...

3 gennaio 2025

Our account was billed even though we already canceled it.

Solarhandel24
Germania
11 mesi di utilizzo dell’app
Gorgias Inc. ha risposto 6 gennaio 2025

Hi Solarhandel24 team,
We sincerely apologize for the inconvenience caused. We’ve reviewed the situation and are taking steps to make things right. Please check your inbox ...

9 febbraio 2025

Fantastic application and support.

LOBOCKI
Australia
Circa un mese di utilizzo dell’app
Gorgias Inc. ha risposto 11 febbraio 2025

You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support.
Let us know if you ever need anything! ⭐️

17 dicembre 2024

Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google ...

Milkbar Breastpumps
Australia
Quasi 4 anni di utilizzo dell’app
Gorgias Inc. ha risposto 20 dicembre 2024

Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any ...

10 dicembre 2024

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
Stati Uniti
Oltre 4 anni di utilizzo dell’app
Gorgias Inc. ha risposto 12 dicembre 2024

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know ...

Assistenza

Assistenza app fornita da Gorgias Inc..

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Sviluppatore

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Lanciata

1 marzo 2017

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