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Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

da Gorgias

Centralize all your customer service channels in one place

4.7 stelle su 5(422 recensioni)
A partire da $60/mese. 7 giorni di prova gratuita. Possono essere applicati costi aggiuntivi.
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Centralize customer requests

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.

Reduce response time by 43%

Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

Automate 40% of your support

Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.

Su Gorgias ‑ Live Chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Si integra con

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

Guarda l'app in azione

Scopri come funziona l'app in un esempio di negozio.

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Galleria multimediale

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Prezzi 7 giorni di prova gratuita

Vedi tutte le opzioni di prezzo
Basic plan

$60/mese

o $50/mese fatturato a $600 una volta all'anno

$25 per each additional 100 tickets

  • Unlimited Customer support agents

  • 350 tickets per month included

  • Live Chat

  • Customer Service

Pro plan

$300/mese

o $250/mese fatturato a $3,000 una volta all'anno

$23 per each additional 100 tickets

  • Unlimited Customer support agents

  • 2000 tickets included

  • Live Chat

  • Customer Service

Advanced plan

$750/mese

o $625/mese fatturato a $7,500 una volta all'anno

$14 per each additional 100 tickets

  • Unlimited Customer support agents

  • 6000 tickets included

  • Live Chat

  • Customer Service

* Tutte le spese sono fatturate in USD. Le spese ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.

4.7 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 91% delle recensioni sono di 5 stelle
    (384)
  • 4 stelle su 5
    Il 4% delle recensioni sono di 4 stelle
    (18)
  • 3 stelle su 5
    Il 1% delle recensioni sono di 3 stelle
    (3)
  • 2 stelle su 5
    Il 0% delle recensioni sono di 2 stelle
    (1)
  • 1 stelle su 5
    Il 4% delle recensioni sono di 1 stelle
    (16)
Visualizza tutte le 422 recensioni

Le recensioni più recenti

Novexpert

Voto
5 stelle su 5
Pubblicate
22 gennaio 2021

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

Care Fundraising Supplies

Voto
4 stelle su 5
Pubblicate
22 gennaio 2021

So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.

Verified Shungite

Voto
1 stelle su 5
Pubblicate
20 gennaio 2021

It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent.
Poorly designed app and is not functioning.

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