Gorgias: Helpdesk, Chat & FAQ
- Prezzi
-
A partire da $10/mese. Prova gratuita disponibile.
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
- Elementi chiave
- Si usa dal pannello di controllo Shopify
- Compatibile con i temi più recenti
- Valutazione
- 4,2 (557)
- Sviluppatore
- Gorgias Inc.
Galleria immagini in evidenza
Streamline your customer experience with automation and AI
Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
- Elementi chiave
- Si usa dal pannello di controllo Shopify
- Compatibile con i temi più recenti
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- Check-out
- Shopify Flow
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Categorie
Messaggistica in tempo reale
Risposte automatiche
Canali
Prezzi
Starter plan
$10 /mese
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Prova gratuita di 7 giorni
Basic plan
$60 /mese
o a $600/anno con un risparmio del 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Prova gratuita di 7 giorni
Pro plan
$360 /mese
o a $3,600/anno con un risparmio del 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Prova gratuita di 7 giorni
Advanced plan
$900 /mese
o a $9,000/anno con un risparmio del 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Prova gratuita di 7 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (557)
I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience.
The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback.
A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.
Thank you for such wonderful feedback!
We're so glad to have been part of your journey. It means a lot to hear our work and dedication is making a real impact. We’ll keep working even harder to support your team and customers!
Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team.
The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.
Thank you so much, team GHOST!
We're thrilled to hear Gorgias has made such a difference for your support team and customer experience. We're especially glad the AI agent is saving time and boosting CSAT, and we’ll keep building more features to make life even easier for your team!
I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional.
We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.
Thanks so much for the kind words, team Eskter!
We're thrilled to hear Gorgias has been such a great fit for you over the past four years. We'll keep working on cool new features and ensure the experience we provide to you remains top-notch.
We truly appreciate your support, it means a lot to our whole team!
Assistenza
Assistenza app fornita da Gorgias Inc..
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
1 marzo 2017
Accesso ai dati
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