Gorgias: Helpdesk, Chat & FAQ

Name: Gorgias: Helpdesk, Chat & FAQ
Brand: Gorgias Inc.
Rating: 4.4 (605 reviews)

価格設定: 月額$10から。無料体験あり。
評価: 4.4 (605)
開発者: Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

あなたのストアと同じようなストアに人気: アメリカに拠点

ハイライト: 管理画面で直接操作; 最新テーマに対応

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト
Shopify Flow
Klaviyo
Yotpo
Attentive
Recharge
Aircall
20+ Integrations

カテゴリー

チャット

リアルタイムメッセージ

自動応答

カスタマイズ

ヘルプデスク

チャネル

ワークフローのオートメーション

価格設定

Starter plan

$10 /月

$0.40 per each additional ticket

3 customer support agents
50 tickets per month included
Live chat

7日間の無料体験

Basic plan

$60 /月

または$600/年で17%お得

$40 per each additional 100 tickets

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7日間の無料体験

Pro plan

$360 /月

または$3,600/年で17%お得

$36 per each additional 100 tickets

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7日間の無料体験

Advanced plan

$900 /月

または$9,000/年で17%お得

$36 per each additional 100 tickets

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7日間の無料体験

すべての料金はUSDで請求されます。定期請求と使用料に基づく請求は、30日ごとに行われます。すべての価格オプションを見る

レビュー (605)

総合評価

4.4

評価レベルごとの件数

評価の84%は5つ星です
510
評価の5%は4つ星です
29
評価の1%は3つ星です
5
評価の1%は2つ星です
9
評価の9%は1つ星です
52

すべてのレビュー

2025年12月9日

We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.

DefineMe

アメリカ合衆国

アプリの使用期間：5年弱

Gorgias Inc.が返信しました 2025年12月30日

Thank you, team DefineMe!

We agree that Support is an extremely important team in every company and are glad to hear that the AI Agent is making a big impact for them.

Really appreciate the recommendation!

2025年11月11日

We’ve been using Gorgias since 2017. It used to be an amazing tool -affordable, reliable, and backed by great people. Unfortunately, over the last couple of years, things changed.

Prices went up disproportionately, our dedicated CSM was suddenly removed without notice, and support quality dropped drastically. When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition.

After eight years of loyalty, it’s disappointing to say this - but I can’t recommend Gorgias anymore.

Kewlioo

アメリカ合衆国

アプリの使用期間：約8年

2025年11月12日

We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution.

The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.

JLUXLABEL

アメリカ合衆国

アプリの使用期間：6年弱

Gorgias Inc.が返信しました 2025年12月30日

Thanks so much, team!

We’re thrilled the AI Agent is exceeding expectations and handling requests with speed and clarity. It’s great to hear it’s lightened the load for your team, and we truly appreciate the recommendation!