Gorgias
Galerij met uitgelichte afbeeldingen
Hoogtepunten
-
Gevestigd in de Verenigde Staten
Over deze app
Geïntroduceerd
1 maart 2017
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCreëer 5-sterren klantbelevingen, één gesprek per keer.
Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn.
- Omnichannel: Verenig e-mail, chat, spraak, TikTok, Instagram & meer in één inbox
- Orderbeheer: Bewerk, restitueer, dupliceer en annuleer bestellingen rechtstreeks op Gorgias
- Snelle reacties: Los vragen snel op met behulp van AI-gestuurd ticketbeheer
- Data-gedreven: Leer hoe je ondersteuningsteam verkopen genereert met omzetstatistieken
- Bied 24/7 ondersteuning: Beantwoord veelgestelde vragen met een Helpcentrum, chat & websitecampagnes
Bevat automatisch vertaalde tekst
Prijs
Starter plan
$10 /maand
€0,40 per extra ticket
- 3 klantenservice medewerkers
- 50 tickets per maand inbegrepen
- Live chat
Gratis proefperiode van 7 dagen
Basisplan
$60 /maand
of $600/jaar en bespaar 17%
€40 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Pro plan
$360 /maand
of $3,600/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Geavanceerd plan
$900 /maand
of $9,000/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Starter plan
$10 /maand
€0,40 per extra ticket
- 3 klantenservice medewerkers
- 50 tickets per maand inbegrepen
- Live chat
Gratis proefperiode van 7 dagen
Basisplan
$60 /maand
of $600/jaar en bespaar 17%
€40 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 300 tickets per maand inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Pro plan
$360 /maand
of $3,600/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 2000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Geavanceerd plan
$900 /maand
of $9,000/jaar en bespaar 17%
€36 per extra 100 tickets
- Onbeperkt klantenservice medewerkers
- 5000 tickets inbegrepen
- Live chat
- Klantenservice
- Automatiserings-add-on beschikbaar
Gratis proefperiode van 7 dagen
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
690 recensies
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team,
Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏
We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.
At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.
We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.
We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨
Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!
Hi Guud Woman!
Thank you so much for your wonderful review! 🫶🏻
We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀
So grateful for the quick and responsive support team at Gorgias!
We're delighted to hear that you've had a positive experience with our Support Team!
Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Thanks once again for this 🌟 review!
Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.
Hello, Yogo Team.
Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.
It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.
We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.
We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.
Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟
We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.
Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗
Over deze app
Geïntroduceerd
1 maart 2017
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Beheer van ondersteuningsticketsWerkt met
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsGemaakt door Gorgias Inc.
Over Gorgias Inc.
Gemiddelde score: 4,3
7 jaar ervaring bij het maken van apps voor de Shopify App Store
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Ondersteuning
Stuur een berichtsupport@gorgias.com