Gorgias

Gorgias

Vanaf  $10 per maand. Gratis proefperiode van 7 dagen.
Beoordeling (4,3)
Recensies
Ontwikkelaar

Hoogtepunten

Populair bij bedrijven zoals dat van jou
  • Gevestigd in de Verenigde Staten

Over deze app

Geïntroduceerd

1 maart 2017

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Creëer 5-sterren klantbelevingen, één gesprek per keer.

Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn.

Gorgias is een klantbelevingsplatform dat al je ondersteuningskanalen combineert in één inbox. Elke interactie is gekoppeld aan relevante klantgegevens rechtstreeks uit Shopify. Bovendien integreert het met meer dan 100 apps. Ongeacht de grootte van je winkel, Gorgias kan direct al je ondersteuningstickets afhandelen met slimme automatisering en AI, waardoor je ondersteuningsteam en klanten tevreden zijn. meer
  • Omnichannel: Verenig e-mail, chat, spraak, TikTok, Instagram & meer in één inbox
  • Orderbeheer: Bewerk, restitueer, dupliceer en annuleer bestellingen rechtstreeks op Gorgias
  • Snelle reacties: Los vragen snel op met behulp van AI-gestuurd ticketbeheer
  • Data-gedreven: Leer hoe je ondersteuningsteam verkopen genereert met omzetstatistieken
  • Bied 24/7 ondersteuning: Beantwoord veelgestelde vragen met een Helpcentrum, chat & websitecampagnes

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Origineel weergeven

Prijs

Gratis proefperiode van 7 dagen

Starter plan

$10 /maand

€0,40 per extra ticket

  • 3 klantenservice medewerkers
  • 50 tickets per maand inbegrepen
  • Live chat

Basisplan

$60 /maand

of $600/jaar en bespaar 17%

€40 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 300 tickets per maand inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Pro plan

$360 /maand

of $3,600/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 2000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Geavanceerd plan

$900 /maand

of $9,000/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 5000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Starter plan

$10 /maand

€0,40 per extra ticket

  • 3 klantenservice medewerkers
  • 50 tickets per maand inbegrepen
  • Live chat

Basisplan

$60 /maand

of $600/jaar en bespaar 17%

€40 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 300 tickets per maand inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Pro plan

$360 /maand

of $3,600/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 2000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

Geavanceerd plan

$900 /maand

of $9,000/jaar en bespaar 17%

€36 per extra 100 tickets

  • Onbeperkt klantenservice medewerkers
  • 5000 tickets inbegrepen
  • Live chat
  • Klantenservice
  • Automatiserings-add-on beschikbaar

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Origineel weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

690 recensies

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
16 april 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 18 april 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

4 april 2024

So grateful for the quick and responsive support team at Gorgias!

Pink Stork
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 6 april 2024

We're delighted to hear that you've had a positive experience with our Support Team!

Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out.

Thanks once again for this 🌟 review!

23 april 2024

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

Guud Woman
België
Meer dan 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 25 april 2024

Hi Guud Woman!
Thank you so much for your wonderful review! 🫶🏻
We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀

11 april 2024

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

Yogo
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 15 april 2024

Hello, Yogo Team.

Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.

It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.

We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.

We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.

Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.

15 maart 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Gisou EU
Nederland
Meer dan 3 jaar gebruiken de app
Gorgias Inc. heeft geantwoord 18 maart 2024

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our Support team, especially with Ana. We strive to provide top-notch service and it's always rewarding to hear when we've succeeded.
Thanks again for choosing Gorgias! ⭐️

Over deze app

Geïntroduceerd

1 maart 2017

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Gemaakt door Gorgias Inc.

Over Gorgias Inc.

Gemiddelde score: 4,3

7 jaar ervaring bij het maken van apps voor de Shopify App Store

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Ondersteuning

Stuur een bericht

support@gorgias.com

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