Gorgias

Gorgias

Od $10/miesiąc. Dostępna darmowa wersja próbna.
Ocena (4,3)
Recenzje
Deweloper

Najważniejsze informacje

Popularna wśród firm takich jak Twoja
  • Z lokalizacją w Stanach Zjednoczonych

Informacje o tej aplikacji

Wprowadzenie na rynek

1 marzec 2017

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. więcej
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns

Ceny

Starter plan

$10 /miesiąc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-dniowa darmowa wersja próbna

Basic plan

$60 /miesiąc

albo $600/rok, co pozwala oszczędzić 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Pro plan

$360 /miesiąc

albo $3,600/rok, co pozwala oszczędzić 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Advanced plan

$900 /miesiąc

albo $9,000/rok, co pozwala oszczędzić 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Starter plan

$10 /miesiąc

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-dniowa darmowa wersja próbna

Basic plan

$60 /miesiąc

albo $600/rok, co pozwala oszczędzić 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Pro plan

$360 /miesiąc

albo $3,600/rok, co pozwala oszczędzić 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Advanced plan

$900 /miesiąc

albo $9,000/rok, co pozwala oszczędzić 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-dniowa darmowa wersja próbna

Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen

692 recenzje

Ogólna ocena
4,3
Liczba recenzji z daną oceną
  • 85% ocen to oceny z 5 gwiazdkami
  • 5% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 8% ocen to oceny z 1 gwiazdkami
16 kwiecień 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 18 kwiecień 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

23 kwiecień 2024

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

Guud Woman
Belgia
Ponad 2 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 25 kwiecień 2024

Hi Guud Woman!
Thank you so much for your wonderful review! 🫶🏻
We're happy to hear that you're enjoying our platform and are here to support you along the way! 🚀

4 kwiecień 2024

So grateful for the quick and responsive support team at Gorgias!

Pink Stork
Stany Zjednoczone
Około 3 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 6 kwiecień 2024

We're delighted to hear that you've had a positive experience with our Support Team!

Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out.

Thanks once again for this 🌟 review!

7 maj 2024

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
Szwajcaria
Prawie 2 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 8 maj 2024

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.

We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨

11 kwiecień 2024

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

Yogo
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 15 kwiecień 2024

Hello, Yogo Team.

Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.

It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.

We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.

We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.

Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.

Informacje o tej aplikacji

Wprowadzenie na rynek

1 marzec 2017

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Opracowane przez Gorgias Inc.

Informacje o Gorgias Inc.

Średnia ocena: 4,3

7 lat tworzenia aplikacji dla Shopify App Store

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Pomoc techniczna

Wyślij wiadomość

support@gorgias.com

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.

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