Gorgias
- Preços
-
A partir de $10/mês. Avaliação gratuita.
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
- Classificação
- 4,4 (698)
- Desenvolvedor
- Gorgias Inc.
Galeria de imagens em destaque
Crie experiências de atendimento ao cliente 5 estrelas, uma conversa de cada vez.
Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes.
- Omnichannel: Unifique e-mail, chat, voz, TikTok, Instagram e mais em uma única caixa de entrada
- Gerenciamento de pedidos: Edite, reembolse, duplique e cancele pedidos diretamente no Gorgias
- Respostas rápidas: Resolva perguntas prontamente usando gerenciamento de tickets alimentado por IA
- Baseado em dados: Aprenda como sua equipe de suporte gera vendas com Estatísticas de Receita
- Ofereça suporte 24/7: Responda FAQs com um Centro de Ajuda, chat e campanhas no site
Contém texto traduzido automaticamente
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Funciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsPreços
Plano Inicial
$10 /mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Avaliação gratuita de 7 dias
Plano Básico
$60 /mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Pro
$360 /mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Avançado
$900 /mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Inicial
$10 /mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Avaliação gratuita de 7 dias
Plano Básico
$60 /mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Pro
$360 /mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Avançado
$900 /mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (698)
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
Great support from Emilija, super friendly and so helpful!
Absolutely always feel supported by Gorgias
Hi, CafePod Family!
Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.
If you ever need further assistance, we'll be just one message away. 🙏
If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.
Hello, Rouge Care Team.
Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.
We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.
We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.
The app was great
Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
Atendimento
Gorgias Inc. pode responder a qualquer pergunta que você tenha sobre o app Gorgias