Gorgias ‑ Live chat & Helpdesk

Gorgias ‑ Live chat & Helpdesk

da Gorgias

Customer support, live chat, help desk, customer service chat

4.8 de 5 estrelas(377 avaliação)

Manage support in one place

View customer service requests from email, live chat, social in one place. Import tickets from Zendesk and other customer support CRM app

Drive sales with a live chat

Embed a live chat integrated with Shopify and other customer support apps. Perform refunds and edits straight from your help desk live chat

Automate ticket replies

Automate your customer support live chat and contact us page using stats, rules and templates. Contact us now to boost your customer service


Sobre Gorgias ‑ Live chat & Helpdesk

The Best Customer Service and Live Chat Help desk For Shopify And Shopify Plus

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.

As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.

Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, Intercom or soon Ping directly through Gorgias. allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without leaving your help desk!

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every CRM Channel

  • Manage conversations from email, live chat, phone, and social in one helpdesk
  • See the full customer live chat and message history across different channels in one view
  • Support for multiple stores

Cut Customer Support Time In Half

  • Respond instantly with live chat
  • See customer support details and orders right next to the ticket
  • Respond in one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Eliminate Ticket Backlog

  • Set up automated responses & bot to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’

Increase Conversions And Revenue

  • Live Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay

Do More Than Reply

  • Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
  • Perform actions like awarding loyalty points without leaving the chat
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

Switch from Zendesk, Intercom, Ping, Apple Business Chat, HelpCenter, contact us

Integração com

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Visualizar loja de exemplo

Galeria de mídia

Atendimento

Preço Avaliação gratuita de 7 dias

Visualizar todas as opções de preço
Basic plan

$60/mês

ou $50/mês faturados em $600 uma vez por ano

$25 per each additional 100 tickets

  • Unlimited Customer support agents

  • 350 tickets per month included

  • Live Chat

  • Customer Service

Pro plan

$300/mês

ou $250/mês faturados em $3,000 uma vez por ano

$23 per each additional 100 tickets

  • Unlimited Customer support agents

  • 2000 tickets included

  • Live Chat

  • Customer Service

Advanced plan

$750/mês

ou $625/mês faturados em $7,500 uma vez por ano

$14 per each additional 100 tickets

  • Unlimited Customer support agents

  • 6000 tickets included

  • Live Chat

  • Customer Service

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.8 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    92% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    4% das avaliações são de 4 estrelas
  • 3 de 5 estrelas
    1% das avaliações são de 3 estrelas
    (3)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    4% das avaliações são de 1 estrelas

Avaliações mais recentes

Bread SRSLY

We are so happy to have found Gorgias! The user interface is easy to use and we have saved so much time responding to customer service inquiries using this app rather than just the GMail we had been using. The support is friendly and quick to respond, and we have experienced no issues with the software since we started using it. There are a couple things we would love to see as this platform grows- supported mass email/bcc functionality, ability to create discount codes instead of logging into Shopify, and a more robust search function so we can easily filter our customers. Great overall and would recommend to anyone who is looking for a robust Shopify integration!

Lunafide

Great customer service! Ilija Kostic was extremely helpful in helping me set up the rules - and it ended up being so easy to do.

Richlook

I have just started using this app. The chat responses are quick and extremely helpful. Looking forward to exploring all the features.