Gorgias
- Preços
-
A partir de $10/mês. Avaliação gratuita.
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
- Classificação
- 4,4 (698)
- Desenvolvedor
- Gorgias Inc.
Galeria de imagens em destaque
Crie experiências de atendimento ao cliente 5 estrelas, uma conversa de cada vez.
Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes.
- Omnichannel: Unifique e-mail, chat, voz, TikTok, Instagram e mais em uma única caixa de entrada
- Gerenciamento de pedidos: Edite, reembolse, duplique e cancele pedidos diretamente no Gorgias
- Respostas rápidas: Resolva perguntas prontamente usando gerenciamento de tickets alimentado por IA
- Baseado em dados: Aprenda como sua equipe de suporte gera vendas com Estatísticas de Receita
- Ofereça suporte 24/7: Responda FAQs com um Centro de Ajuda, chat e campanhas no site
Contém texto traduzido automaticamente
- Destaques
- Popular entre empresas dos Estados Unidos
- Compatível com os temas mais recentes
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Funciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsPreços
Plano Inicial
$10 /mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Avaliação gratuita de 7 dias
Plano Básico
$60 /mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Pro
$360 /mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Avançado
$900 /mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Inicial
$10 /mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Avaliação gratuita de 7 dias
Plano Básico
$60 /mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Pro
$360 /mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Plano Avançado
$900 /mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Avaliação gratuita de 7 dias
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (698)
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
***************************************
Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team,
Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏
We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.
At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.
We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.
We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨
The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.
All the features proposed by Gorgias are user-friendly and easy to use.
Thank you so much for your kind words, Team! 🙏
We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. Providing top-notch service and ensuring that our features are user-friendly are top priorities for us, so it's fantastic to hear that we've been able to meet your expectations in these areas.
We're here for you whenever you need assistance, and we'll continue to work even harder to provide you with the best possible experience. Thank you for joining us! ✨
Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.
Dear Tulipanes Chile Team,
We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟
We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.
Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗
Atendimento
Gorgias Inc. pode responder a qualquer pergunta que você tenha sobre o app Gorgias