Gorgias
Galeria de imagens em destaque
Destaques
-
Localização: Estados Unidos
Sobre o app
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Gerenciamento de tíquetes de atendimentoFunciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCrie experiências de atendimento ao cliente 5 estrelas, uma conversa de cada vez.
Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes.
- Omnichannel: Unifique e-mail, chat, voz, TikTok, Instagram e mais em uma única caixa de entrada
- Gerenciamento de pedidos: Edite, reembolse, duplique e cancele pedidos diretamente no Gorgias
- Respostas rápidas: Resolva perguntas prontamente usando gerenciamento de tickets alimentado por IA
- Baseado em dados: Aprenda como sua equipe de suporte gera vendas com Estatísticas de Receita
- Ofereça suporte 24/7: Responda FAQs com um Centro de Ajuda, chat e campanhas no site
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Preços
Avaliação gratuita de 7 diasPlano Inicial
$10 /mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Plano Básico
$60 /mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Pro
$360 /mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Avançado
$900 /mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Inicial
$10 /mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Plano Básico
$60 /mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Pro
$360 /mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Avançado
$900 /mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
690 avaliações
The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!
Dear Rumpl Team,
Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏
We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.
At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.
We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.
We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias. They are frequently releasing QoL and performance updates.
The best part by far though? Gorgias themselves have an extremely helpful and responsive support team.
Dear Kion Family,
Thank you immensely for sharing your experience with us! It's incredibly gratifying to hear that our platform has become an integral part of your operations.
Moreover, your kind words about our ongoing efforts to enhance QoL and performance through updates mean a great deal to us. We're committed to continuously improving our services to meet and exceed your expectations.
As for our Support Team, they're the best! 🌟 Providing excellent Customer Service is at the core of what we do, and your satisfaction is our ultimate reward.
We're truly grateful for your continued support and trust in Gorgias. 💛
We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.
Dear Tour Striker Crew,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with the Gorgias app and our customer service over the past two years. 🌟
We’re also excited that you’re looking forward to implementing the new AI features. We believe these updates will bring even more value to your Shopify experience, and we can’t wait for you to try them out.
Thank you once again for your continued support and trust in us. We look forward to serving you for many more years! 🤗
The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team
Thank you for your wonderful review!
We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.
It's our pleasure to learn that our Support Team has been able to assist you effectively, and it's fantastic to know that you're finding value in the tips and tricks our account reps have provided. Saving time for small teams is what we're all about!
We're here to support you every step of the way! 🙏
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers. Can't fault their helpful team either - recommend for small or large businesses
Hi, Aletheia & Phos Family!
Thank you so much for sharing your positive experience with Gorgias!
It's great to hear that having all your communication channels in one place has made life easier for both your staff and customers. Seamless customer service is definitely a game-changer. And it's wonderful to hear that our team has been helpful as well. Your recommendation for both small and large businesses speaks volumes.
We're looking forward to having you on board for a long time. 🌟
Sobre o app
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Gerenciamento de tíquetes de atendimentoFunciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsDesenvolvido por Gorgias Inc.
Sobre Gorgias Inc.
Avaliação média: 4,3
Constrói apps para a App Store da Shopify há 7 anos
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Atendimento
Envie uma mensagemsupport@gorgias.com