Gorgias
Galeria de imagens em destaque
Destaques
-
Localização: Estados Unidos
Sobre o app
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Gerenciamento de tíquetes de atendimentoFunciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsCrie experiências de atendimento ao cliente 5 estrelas, uma conversa de cada vez.
Gorgias é uma plataforma de experiência do cliente que combina todos os seus canais de suporte em uma única caixa de entrada. Cada interação é anexada aos dados relevantes do cliente retirados diretamente do Shopify. Além disso, integra-se com mais de 100 aplicativos. Independentemente do tamanho da sua loja, Gorgias pode lidar instantaneamente com todos os seus tickets de suporte com automação inteligente e IA, deixando sua equipe de suporte e clientes felizes.
- Omnichannel: Unifique e-mail, chat, voz, TikTok, Instagram e mais em uma única caixa de entrada
- Gerenciamento de pedidos: Edite, reembolse, duplique e cancele pedidos diretamente no Gorgias
- Respostas rápidas: Resolva perguntas prontamente usando gerenciamento de tickets alimentado por IA
- Baseado em dados: Aprenda como sua equipe de suporte gera vendas com Estatísticas de Receita
- Ofereça suporte 24/7: Responda FAQs com um Centro de Ajuda, chat e campanhas no site
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Preços
Avaliação gratuita de 7 diasPlano Inicial
$10/mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Plano Básico
$60/mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Pro
$360/mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Avançado
$900/mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Inicial
$10/mês
$0,40 por cada ticket adicional
- 3 agentes de suporte ao cliente
- 50 tickets por mês incluídos
- Chat ao vivo
Plano Básico
$60/mês
ou $600/ano (economia de 17%)
$40 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 300 tickets por mês incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Pro
$360/mês
ou $3,600/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 2000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
Plano Avançado
$900/mês
ou $9,000/ano (economia de 17%)
$36 por cada 100 tickets adicionais
- Agentes de suporte ao cliente ilimitados
- 5000 tickets incluídos
- Chat ao vivo
- Atendimento ao cliente
- Add-on de automação disponível
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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
673 avaliações
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
Best helpdesk for shopify by far.
We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.
It is simple to set up, the possibilities are endless and they have awesome support.
They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and very willing to help you fix anything that comes up! We're a small team, and it allows me to be able to respond to my customers quickly with Macros. I've even created campaigns that have sold products for me while I was sleeping! What more can I say other than this is a great product and I don't see replacing it anytime soon!
Dear Cart Tek Crew,
It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you said, and tell you that there's so much more we've got in store. 😉
Thank you for sharing how you feel about Gorgias - we are sincerely grateful to be able to provide such grade A service. ✨
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.
Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Sobre o app
Lançado
1 de março de 2017
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Gerenciamento de tíquetes de atendimentoFunciona com
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsDesenvolvido por Gorgias Inc.
Sobre Gorgias Inc.
Avaliação média: 4,3
Constrói apps para a App Store da Shopify há 7 anos
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
Atendimento
Envie uma mensagemsupport@gorgias.com