Categorias relacionadas

Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Insights do app da Shopify
  • Popular entre negócios dos Estados Unidos

A partir de $10/mês. Avaliação gratuita de 7 dias. Pode haver cobranças adicionais.

Destaques

  • Velocidade comprovada: baixo impacto na loja virtual

Seção de chaves-valor

Unify your customer service

Every order, every conversation, even social engagement — all in one view. Quickly help customers on every channel and stop tab-shuffling.

Instant answers for customers

Build a help center, automate pesky tickets, and use dynamic templates to address questions in two clicks. Loved by customers and agents.

Conversations to lift revenue

Offer a customer experience that drives sales by reaching out to shoppers currently browsing, prioritizing pre-sale conversations, and more.

Informações do app

Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to join 10,000+ brands growing faster with Gorgias.

Data de lançamento

Compatibilidade total com

  • Shopify Flow

Integração com

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations
Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

Meet Gorgias. The customer support platform designed for ecommerce — and built to unify your entire stack.

With acquisition costs at an all-time high, the smart way to grow your revenue is to build a brand that keeps customers around longer. A strong customer experience is the heart of that retention effort, but it requires one flexible platform for your customer service.

Your customers want you to be everywhere they are — that includes email, live chat, phone, SMS texting, Facebook, Twitter, Instagram, and more.

To meet and serve customers effectively across all those channels, you need to stop tab-shuffling, stop copy-pasting, and start unifying those conversations in one central feed.

With Gorgias, you can step back for a big-picture view — or zoom in to see the customer journey leading up to each ticket (including past purchases and interactions). Once you evolve past “keeping up” with your backlog of tickets, you can start handling them strategically.

After great experiences, happy customers fuel the growth of your online store by buying more, returning repeatedly, and telling their friends.

Here are some of the ways that our 10,000+ Gorgias merchants drove more than $1.1 billion in revenue from support in 2021:

Convert more often and keep those customers coming back

  • Quickly handle objections and hesitations using Gorgias live chat, before prospective customers can leave your site for a competitor’s
  • Automatically tag tickets with purchase intent so they can be prioritized, driving direct revenue from support
  • Integrate Klaviyo to segment marketing campaigns using Gorgias attributes — then handle any replies within Gorgias

Get your customers the help they need at the speed they demand

  • Set up your best responses as templated Macros (with up-to-date Shopify variables), allowing anyone to respond to customer requests with two clicks
  • Build a help center to answer your customers’ frequently asked questions before they reach out
  • Use a thoughtful mix of self-service and automation features to immediately deflect your more repetitive customer questions — your agents should focus on more important conversations than “where is my order?”

Integrate your favorite apps to create one customer command center

  • Edit, refund, duplicate, or cancel an order with one click, thanks to Gorgias’ Shopify and Shopify Plus integrations, the deepest on the market
  • Manage shipping, returns, reviews, loyalty, and other ecommerce fundamentals through our 85+ app integrations — no need to leave the Gorgias platform
  • Empower more effective conversations by collecting everything you know about each customer into one view, including their full order history

Add the app today to join 10,000+ brands growing faster with Gorgias.

Data de lançamento

Compatibilidade total com

  • Shopify Flow

Integração com

  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

Preços Avaliação gratuita de 7 dias

Ver todas as opções de preço

Starter plan

$10/mês

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/mês

ou $50/mês faturados em $600 uma vez por ano

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/mês

ou $300/mês faturados em $3,600 uma vez por ano

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/mês

ou $750/mês faturados em $9,000 uma vez por ano

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

* Todas as cobranças são faturadas em USD.
** As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

Avaliações

4.4 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

Número por nível de avaliação
  • 89% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas

Lista de avaliações

Filtrar e classificar avaliações

  • MyCubeSafe

    Local Estados Unidos
    Tempo gasto no app 9 meses

    Can't send SMS. It's been weeks and they still haven't fixed it. I rely on this heavily and no one knows when or if there will ever be a resolution. I'm losing clients because I can't operate fully.

    Resposta do desenvolvedor
    22 de novembro de 2022

    Hey there team,

    Hope you're doing well.

    We're truly sorry to hear about the SMS issue, we completely understand it's an essential channel for your business!

    However, as the issue isn't directly on Gorgias' end, please let me provide some more info on this one:

    Our phone and SMS provider Twilio faced an outage for their SMS component that lasted for quite some time, but after the outage was resolved on their end, we noted that your issue was also related to their toll-free verification process that hadn't been completed.

    We reached back out to you with the form needed to verify your toll-free number. I see you had submitted the form - thank you for that! - and one of our agents reached out to you to let you know we'll get back to you as soon as Twilio processes the request.

    I assure you we're completely aware of how important this is to you and we're doing all we can on our end to mediate between our provider and our clients, but I'm afraid we can't impact how much time it takes for them to process any requests or resolve any outages, unfortunately.

    Once again, we truly apologize for the bad experience you've had and we'll be reaching out to you once again once all this is resolved to make sure everything's working correctly and that you can use Gorgias to streamline your support as much as possible and grow your business.

    Thank you once more for your patience with us on this one, I wish you all the best in the meantime.

  • DrinkWell

    Local Reino Unido
    Tempo gasto no app 9 dias

    Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.

  • Prestat Chocolates

    Local Reino Unido
    Tempo gasto no app 4 meses

    We've been using Gorgias for almost a year (after migrating from Zendesk) and it has made our lives considerably easier. Handling tickets is super easy, the tagging system is intuitive, and we have integrated Gorgias with all the apps and systems we use, which saves us a lot of time.

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