Gorgias

Gorgias

Priser
Från  $10/månad. Gratis testversion tillgänglig.
Höjdpunkter
Populär bland företag i USA
Fungerar med de senaste temana
Betyg
4,3 (699)
Utvecklare
Gorgias Inc.

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. mer
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns

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Höjdpunkter
Populär bland företag i USA
Fungerar med de senaste temana

Meddelanden i realtid

Agentanalys, AI-chattbot, Kundinsikter, Chatt för e-post, Filuppladdningar, Livechatt, SMS, Sociala medier

Automatiserade svar

Återställning av varukorg, Korsförsäljning, Rabatter, Vanliga frågor (FAQ), Hälsningar, Orderuppdateringar, Produktrekommendationer, Snabba svar, Granska förfrågningar, Merförsäljning

Anpassning

Agent avatar, Öppettider, Chattuppdrag, Chattknappar, Chattflöden, Chattfönster, Färg och teckensnitt, Emojis och klistermärken, Taggning, Välkomstmeddelanden

Lansering

1 mars 2017

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Priser

Starter plan

$10 /månad

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Prova gratis i 7 dagar

Basic plan

$60 /månad

eller $600/år och spara 17 %

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Prova gratis i 7 dagar

Pro plan

$360 /månad

eller $3,600/år och spara 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Prova gratis i 7 dagar

Advanced plan

$900 /månad

eller $9,000/år och spara 17 %

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Prova gratis i 7 dagar

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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

Recensioner (699)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 85 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 8 % av omdömena har 1 stjärnor
13 juni 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Mer än 3 år användning av appen
Gorgias Inc. svarade 17 juni 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

21 maj 2024

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
Storbritannien
Nästan 4 år användning av appen
Gorgias Inc. svarade 23 maj 2024

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

Redigerat 12 juni 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
USA
Nästan 2 år användning av appen
Gorgias Inc. svarade 12 juni 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

29 maj 2024

The app was great

C-IN2 New York
USA
Mer än 2 år användning av appen
Gorgias Inc. svarade 31 maj 2024

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep improving. If you have any suggestions or need any assistance, feel free to reach out to our Support team!

20 maj 2024

If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.

Rouge Care
Kanada
Ungefär 3 år användning av appen
Gorgias Inc. svarade 22 maj 2024

Hello, Rouge Care Team.

Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.

We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.

We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.

Support

Gorgias Inc. kan svara på eventuella frågor du har om Gorgias.

Utvecklare

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

Resurser

Den här utvecklaren erbjuder inte direkt support på Svenska.

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