Gorgias: Helpdesk, Chat & FAQ

Gorgias: Helpdesk, Chat & FAQ

定价
$10/月起。 提供免费试用。
亮点
深受美国商家喜爱
适用于最新模板
评分
4.2 (712)
开发人员
Gorgias Inc.

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations ... 更多
  • All support channels in one place: email, chat, social, voice, and SMS
  • Enable customers to self-serve support with FAQ and Order Management
  • Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
  • Connect with 100+ ecommerce-specific app integrations for unified customer data
  • Increased conversions with AI-powered product recommendations & chat campaigns

包含未翻译的文本

显示译文
亮点
深受美国商家喜爱
适用于最新模板

语言

英语

这款应用未翻译成简体中文

适配以下产品:

  • 结账
  • Shopify Flow
  • Klaviyo
  • Yotpo
  • Attentive
  • Recharge
  • Aircall
  • 20+ Integrations

定价

Starter plan

$10 /月

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 天免费试用

Basic plan

$60 /月

或 $600/年(可节省 17%)

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免费试用

Pro plan

$360 /月

或 $3,600/年(可节省 17%)

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免费试用

Advanced plan

$900 /月

或 $9,000/年(可节省 17%)

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免费试用

包含未翻译的文本

显示译文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

评论 (712)

整体评分
4.2
每个评分等级的数量
  • 84% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 9% 的评分是 1 星
2024年12月10日

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
美国
4年多 人在使用应用
Gorgias Inc.已回复 2024年12月12日

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know ...

2025年1月11日

The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it.

HAUTTIEF
德国
大约3年 人在使用应用
Gorgias Inc.已回复 2025年1月13日

Hi Team Hauttief!
We’re sorry to hear about your experience and appreciate your feedback.
Regarding the spam tickets, Gorgias mirrors your email inbox, but we recommend ...

2024年12月17日

Avoid! Ongoing outages and if you use their API you lose all record of any email responses sent. Gorgias has advised that there is no way to recover these emails except for manually forwarding emails to yourself. Resending every email ever sent via gorgias individually to your own email so that you have a record in gsuite is not realistic. They of course recommend their API due to google ...

Milkbar Breastpumps
澳大利亚
接近4年 人在使用应用
Gorgias Inc.已回复 2024年12月20日

Hi team Milkbar Breastpumps,
We're sincerely sorry to hear about this. Our deliverability options are put in place to ensure all your emails reach your customers without any ...

编辑时间:2024年11月19日

We are updating our review as a warning to those considering Gorgias. After we left their platform, we endeavored to remove what is ours off of their platform per Privacy Concerns. Gorgias, once again, rather than addressing our concerns and working with us to resolve this very serious matter, is, in response, sending us form letters and sending us in circles (We have had other privacy concerns ...

ThumbPRO
美国
接近3年 人在使用应用
Gorgias Inc.已回复 2024年11月6日

Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We ...

2024年12月17日

Great onboarding and customer support. Very useful to organise and automate customer support tickets. 'Convert' is going to be very interesting too for boosting CVR and AOV.

HILTS
加拿大
3个月 人在使用应用
Gorgias Inc.已回复 2024年12月18日

Hi Team Hilts!
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our onboarding process and customer support have ...

支持

应用支持由 Gorgias Inc. 提供。

资源

此开发者不提供直接的简体中文支持。

开发人员

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

推出日期

2017年3月1日

更多此类应用

4.6 星(满分 5 星) 总共 1930 条评论 提供免费套餐
通过AI聊天机器人、实时聊天和帮助台提供优质服务
4.9 星(满分 5 星) 总共 804 条评论 提供免费套餐
助力品质出海,一站式帮助中心/免费FAQ,支持在线客服、物流追踪、Whatsapp、Messenger,提供全中文1对1服务
5.0 星(满分 5 星) 总共 359 条评论 提供免费套餐
提供实时聊天支持、常见问题解答、WhatsApp 收件箱和聊天按钮

想要添加应用?

免费试用 Shopify 3 天