Gorgias

Gorgias

定价
$10/月起。 提供免费试用。
亮点
深受美国商家喜爱
适用于最新模板
评分
4.3 (705)
开发人员
Gorgias Inc.

Empowering brands to grow through AI-powered CX

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales. 更多
  • Every conversation, all in one place: Connect 100+ apps into Gorgias
  • Automate your customer support: Easy-to-set-up AI for on-brand messaging.
  • Turn shoppers into repeat customers: Increase GMV with personalized campaigns
  • Create, duplicate, edit, and refund Shopify orders directly within Gorgias
  • Automatically insert customer data straight from Shopify into your responses

包含未翻译的文本

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亮点
深受美国商家喜爱
适用于最新模板

语言

英语

这款应用未翻译成简体中文

适配以下产品:

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

实时消息传送

AI 聊天机器人, 在线聊天, 短信, 通过电子邮件发送聊天内容, 社交媒体, 文件上传, 代理分析, 客户洞察

自动回复

弃购恢复, 折扣, 常见问题解答, 问候, 产品推荐, 快速回复, 检查请求, 订单更新, 交叉销售, 增销

自定义

颜色和字体, 表情符号和贴纸, 聊天窗口, 营业时间, 欢迎消息, 聊天按钮, 标记, 聊天分配, 聊天流程, 代理头像

渠道

电子邮件, 短信, 在线聊天, 聊天机器人, 电话, 社交媒体, 自助服务, 帮助中心, 联系表, 常见问题解答

工作流程自动化

自动回复, 回复模板, AI 回复, 票务, 自动分配, 基于规则的触发器, 标记, 垃圾邮件检测, 订单跟踪

定价

Starter plan

$10 /月

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7 天免费试用

Basic plan

$60 /月

或 $600/年(可节省 17%)

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免费试用

Pro plan

$360 /月

或 $3,600/年(可节省 17%)

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免费试用

Advanced plan

$900 /月

或 $9,000/年(可节省 17%)

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7 天免费试用

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所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

评论 (705)

整体评分
4.3
每个评分等级的数量
  • 85% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 8% 的评分是 1 星
2024年11月4日

We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.

ThumbPRO
美国
接近3年 人在使用应用
Gorgias Inc.已回复 2024年11月6日

Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.

2024年9月12日

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
美国
28天 人在使用应用
Gorgias Inc.已回复 2024年9月16日

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.

If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏

2024年10月29日

Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.

Get After It
澳大利亚
5天 人在使用应用
Gorgias Inc.已回复 2024年10月30日

Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.

2024年10月14日

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
美国
6天 人在使用应用
Gorgias Inc.已回复 2024年10月17日

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊

2024年9月17日

It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!

FOX & WOLF
西班牙
3天 人在使用应用
Gorgias Inc.已回复 2024年9月20日

Hello, Fox and Wolf Team.

Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.

We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.

Once again, we're truly grateful for your input.

支持

Gorgias Inc. 可以回答您关于 Gorgias 的任何问题。

开发人员

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

资源

此开发者不提供直接的简体中文支持。

推出日期

2017年3月1日

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