See the customer information, while writing emails to them, directly in your inbox. Helps in sending quick responses.
Now you don't have to search for customer details, such as billing address, while writing emails to them. Helpwise does that for you.
Now you don't have to search for customer orders, while writing emails to them. Helpwise does that for you.
Helpwise is easy to use shared inbox for team email accounts like help@, jobs@ etc. As a business grows, sharing email accounts among colleagues is not scalable, creates chaos, lack of transparency & security loopholes. This is where the shared inbox comes in!
If you are getting queries from your customer like, what's the status of the order. You can easily find that information directly from the place where you are writing back to your customer. Just click on the Shopify logo on the right side. Helpwise will then search for a customer associated with that email address in Shopify. It will fetch the information of the customer such as billing address, phone number, and recent orders. You can track each recent order and its status. You can see how many items are there in the order, what is the total cost, etc.
Now using this one-click feature from Helpwise, you don't have to search the customer information manually from Shopify to reply back to your customer's emails. This will save your time and answer more customers in a short span.
Helpwise is a shared inbox software which allows you to add your team members to reply to your customer's emails. They can see the information about the orders as well and reply to your customer. Allowing you and your team to be more productive and focus more on things that require their attention.
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Standard Plan - $15 per user per month. Premium Plan - $25 per user per month