Recensioni (285)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
24 agosto 2024

Unacceptable Practice and Request for Review in Exchange for Refund

My experience with Cartfind has been extremely disappointing and frustrating. I initially chose to use their services with the hope of receiving good support for my online store. However, I encountered several issues that made the experience quite unsatisfactory:

Poor Support: The support provided did not meet my expectations. I found that the service did not deliver on the quality promised.

Lack of Guidance: Despite my attempts to get help, the advice provided was insufficient, causing me to waste time and money.

Unethical Practice: What I find most unacceptable is the condition imposed for the refund. I was asked to leave a 5-star review in exchange for a refund of the $9.95 I had paid. This practice is not only unethical but also against the policies of many services and platforms.

Unsatisfactory Response: Despite formally expressing my dissatisfaction and requesting a refund, I received a response linking the refund to leaving a positive review, which I consider to be inappropriate coercion.

I have the email that proves this request and am considering taking additional measures to resolve this situation. The purpose of this review is to warn other potential users about this practice. I firmly believe in honesty and transparency, which is why I want to share my real experience to help others make informed decisions.

I recommend future users to be cautious and consider all available options before committing to Cartfind.

Christian's Store
Uruguay
16 giorni di utilizzo dell’app
Cartifind ha risposto 25 agosto 2024

We have reviewed your case, and you have imported 352 products to your store. Thus your refund request has been rejected based on our refund policy. Please note that our policy does not require a positive review for a refund.

29 settembre 2024

Its working good when you are using it. But the shipping is expensive and now i'm trying uninstall the app and just give me a erro.

Verde Esmeralda Shop
Portogallo
3 mesi di utilizzo dell’app
3 maggio 2024

Started out good during free trialAfter that couldn’t find anything too add. Cancel subscription and still being charged. Contact customer service and they haven’t refund money and keep charging me.

Eveboutique
Stati Uniti
5 mesi di utilizzo dell’app
Cartifind ha risposto 4 maggio 2024

Hi, It looks that you used app between 2023 Sep, and April 2024. We can not charge you technically if you uninstalled it before free trial.

29 aprile 2024

The app over charges you more than that the manufacture/supplier charges for an item. Additionally they charge a lot for shipping. They take forever to ship a product and respond back to you. Moral of the story, this app is a total scam!!!!

Style180
Stati Uniti
10 mesi di utilizzo dell’app
Cartifind ha risposto 16 giugno 2024

Hi, We don't overcharge item. Additionally, When the original item is sold out, we default to alternative supplier, which may have a price discrepancy. We calculate the shipping cost based on the item weight, with shipping insurance included. More can be found in https://cartifind.com/faq

24 febbraio 2024

even do not want to give a star
used it already a month, it was good at first.
but after a month , I can not open the app. contacted the support, they keeping saying they already fixed the error, but I still can not open the app, the app page just blank at all.
the worst app I used!!!!! really angry.

keepritual
Regno Unito
2 mesi di utilizzo dell’app
Cartifind ha risposto 26 febbraio 2024

Sorry for our technical difficulties you encountered. We were slow to address the issue during the Chinese New Year Break.

We refunded your previous month bill to compensate your experience.

27 marzo 2024

Warning Red flag I wish I could give it 0 stars every singles order I got I try to fulfill with them and they were all refunded do not use this app you are gonna loose customers

these are the emails the sent every time Your Order has been refunded because this item doesn't support Cartifind VIP Shipping. You can fulfill this item on Temu/Shein manually yourself with free shipping. $ has been sent back to your card. It may take sometime to process.

Here is your refund receipt.

I have 1 year subscription with them big mistake

notebook Memo
Giappone
2 giorni di utilizzo dell’app
Cartifind ha risposto 28 marzo 2024

Hi, Your account was created yesterday, doesn't look any pending orders from us. Are you referring to account, notebook Memo, anything else we can help with ? Apologize for any confusion your experienced.

16 febbraio 2024

Horrible customer service. They never answered my presale questions—no help, nothing. I can't recommend this app. Stay away and pick another app. There are much better ones with better service.

FromPicToArt
Stati Uniti
6 minuti di utilizzo dell’app
Cartifind ha risposto 17 febbraio 2024

Apologize for your bad experience. We are slow to reply due to China Holiday. I see that you only installed the app for 5 mins. We will roll out the live support for future customer support.

Agaian, sorry for your bad experience.

3 novembre 2023

customer service is horrible. they need help

Oven and Friends
Stati Uniti
1 giorno di utilizzo dell’app
Cartifind ha risposto 5 novembre 2023

Hi Oven and Friends, we tried to educate you how to dropshipping in the emails for 10+ emails. However, we couldn't do everything for you without your willing to try to build your shop.

18 novembre 2023

ingen bra support....

Primeshiper
Svezia
4 mesi di utilizzo dell’app
15 ottobre 2023

i recive orders in CAD and this shit app cutt me in USD and i am getting in lost

French Store
Canada
1 giorno di utilizzo dell’app
Cartifind ha risposto 22 ottobre 2023

Thanks for your suggestion. We have refunded your transaction, and added currency selector so you can pay in USD, CAD, AUD, and EURO now.