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We have been testing the app for a bit. The app can be quite confusing. I often feel as if I run in circles to find certain functions, and sometimes it takes quite a while to load stuff (circle keeps showing). But maybe it's just me..
Messaging on this app is the same as text messaging on a cell phone, which can get overwhelming and annoying if you're already using texts. It seems like a fair free solution in case you are looking for something REALLY basic. Otherwise they keep asking you to upgrade to greater plans.....
Thank you for your review. We are currently working with Shopify to make these improvements. We offer a really robust free plan, but we also want to ensure that we can grow with your business.
Horrible... sometimes my staff can't clock out because it just won't load. Notifications don't clear even after you've read them several times. We have encountered many difficulties just after one week of using this app. Apps of this type should be reliable.
Thank you for your review and we are very sorry that you are experiencing issues. We are currently working with Shopify to resolve this delay on their app bridge. One thing to suggest is testing Homebase outside of the Shopify app by downloading us in the IOS app store.
The app is unstable and keeps crashing on the iPad for no reason. I tried to uninstall and reinstall it several times with no success. We switched to Deputy instead.
Great to hear! Just to make sure you are reviewing the right company, this is Homebase, not basecamp. :) What would Homebase need in order for it to be 5 stars for you?
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Absolutely terrible service and far over priced. Even if this was $50 a month it still wouldn't be worth its price. The way they handle accounts is absolutely despicable. For instance, if one of your clerks have had a previous account under a different employer, they need to contact homebase directly to have the information switched over. We experienced NOTHING but errors trying to use this, mixed up old employees..etc. Absolutely disgusted with this application and the developers.
Hello,
We're very sorry that you have a bad experience with us. We appreciate the feedback and Amy, our head of customer support, is reaching out to you directly to see if she help regain your trust. If she can't reach you, please do call our support team and they will help you connect with Amy. Our phone: (415) 951-3830 Our email: support@joinhomebase.com.
Please also note that Homebase offers are free plan that meets the needs of thousands of businesses. Our priced plans are $20 and $50 per month.
We hope we can do better for you in the future.
- Your Homebase Team
Hate when apps pull a bait and switch...this is NOT free.
Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.
Hi there,
We are so sorry to hear about your experience. Our goal is to make work easier by providing the tools you need to manage your hourly team.
Someone from our team will reach out shortly to see what we can do to make setting up your account less complicated.
In the meantime, we've provided your feedback about our emails to our marketing team. We appreciate your feedback and review.