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Don’t be fooled by the “onboarding” staff that want to convince you to sign up for payroll. Trying to get help with issues or corrections is virtually impossible. They will not speak with you on the telephone, nor will they even provide emails for contact. We have been waiting for almost 6 months for corrected W2s for our employees. Each time is is incorrect, they want to charge more money and add and additional 4-6 weeks for corrections. If you use the free version for time clock, etc. you may be safe. DO NOT USE HOMEBASE FOR PAYROLL OR TAX PURPOSES.
The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.
Hate when apps pull a bait and switch...this is NOT free.
We have been using Homebase across three business for over 2 years. The app is super easy to use and you can really make it customized to your business. I highly recommend for odd scheduling hours and easy time keeping. Their customer service is also great. The only downside is the kind of confusing increases in price, but they are worth the costs at each step!
Thank you for your glowing review! Our goal is to make it as easy as possible for you to schedule no matter the circumstance. We are actively working on making our pricing more clear to our users. The best place to view which features fall under each plan is under joinhomebase.com/pricing. Our support team is more than happy to make sure that your business is on the right plan if you have any questions/concerns!
Overall this app does everything I wish Shopify would have in their POS system. It allows for us to easily track our employee's hours with the added bonus of asking them to rate their shifts. One thing I wish this app would have is one area that would display the employees total hours as well as what they specifically worked. It would save the retailer's time.
As a small retailer, I really enjoy the convenience and ease of use to schedule and communicate with employees real time with the Homebase app and can swap shifts request time off at their convenience. The UE of the app and time clock is great.
Thank you for your review! Glad you are loving the app. We look forward to growing with your business.
App is great once i got it figured out. The support team is great, efficient and quick to respond and get you taken care of. I talked with them today and got every single question answered and checked off my list! Would for sure recommend!
Thank you for your glowing review! We pride ourselves on having a very knowledgeable support team, so we are glad they could help.
I actually think it's pretty confusing to use and I wish there was a way to turn off a lot of the features. I haven't decided if this is the right app for me yet.
Thanks for your review. Our team would love to clear up any confusion around features and help you decide if it is the right app. We will have someone from our team reach out to ensure that Homebase is a good fit for Alair gift shop.
I love using this app and it honestly makes my life so much easier. I have 7 employees and (when they use it correctly) it makes scheduling so easy.
Amazing!! Thank you for the review. So glad to hear it makes your life easier.
We love homebase! easy to manage our employee time cards, schedule and payroll. Easy, efficient, and affordable!!
Thanks for the nice review! We are glad you are loving it.
