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I have only just installed this app so can't comment on its performance however from a set up perspective its really easy!! Funnels were easy to customise to suit the look and feel of my shop and the support I received was prompt and extremely helpful. Thank you Lynda
The app has generated us over $40,000 in extra revenue. It's definitely worth the price and has great customization features
LOVE IT! The customer support is amazing. They answer within seconds. I have three of their apps and they answer super quickly and help you within minutes. I am so happy I found Conversion Bear! I am sure I am going to sell a lot more now. I highly recommend this app developer!
August 2024 Update
(I'm keeping my previous written review for thoroughness to showcase what changes happened!)
Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed!
Truly grateful for the time taken to help me with this, and that I can confidently use this app again!
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In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction.
Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck.
I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had.
I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.
Hey there,
I'm Aaron the Product Manager for Honeycomb.
Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at aharon@apphub.com and will be happy to work you through the set up.
I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this.
With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels.
Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.
I really enjoyed the free quality customer service. Quick, efficient feedback and support throughout!
Easy to use app. Functions well. Great upsell features! Started it out to test and decided to keep it on my shop. I like the features. There are a lot of options for upselling and discounts.
Lynda was very helpful setting up the app to match our online store! We can't wait to see what kind of results we get from it!
WE love this app! It works!
Thank you for leaving a 5-star review, we really appreciate it!
We tried a few different upsell apps and we eventually came back to Honeycomb Upsell. This app is simple but effective. Who cares about complexity when it is not as effective? In the 3 months that we have this app activated, we have had $5,000+ worth of upsells! That is only with a handful of active upsell funnels and without considering that we ran out of inventory on some items. If we did not run out of inventory on some items that have the upsell funnels, we are probably looking at a 5-figure worth of upsells in 3 months. This app definitely pays for itself and has increased our bottom line. Not only is the app awesome, but the team behind this app is awesome as well. You cannot go wrong with Honeycomb Upsell! Highly highly recommended.
This app is easy to install and it has helped with upselling! I would definitely recommend this app for any small business.