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So far Lynda did a fantastic job modifying my popup to match my stores aesthetics. It looks amazing. Can't wait to see how well this works for my upcoming virtual markets! Thank you
Thanks for the redesign, the ad looks great. Only just installed so yet to see how much it boosts sales.
This is a great app and the support is awesome! I can't believe that it is for free, I recommend !!
Thanks for the great review! cheers for more sales 🤞Lynda.
I'm using the free version just to start and see how it works. It seems great and I like how easy it is to set all the different funnels! Totally recommended.
I've just added it and it makes my offer at checkout look amazing! Thanks to Itai and Jonathan for great customer service. It's out of hours but I still received support.
This app initially looked like it will fit the requirements we needed. There support is fast on live chat, however the reason I gave it a one star is that there support were not able to offer any customisation other than what you can edit in the admin panel.
I was told there is a CSS and JS box to add custom details, however if you do not know CSS and JS this is pointless. I was also told that they manage over 10,000 stores and that they couldn't offer customisation on every store.
Its a shame because all the good reviews on the app say that Lynda did a great job setting everything up and customising the app for there stores. This was not the case for us.
I needed a couple of custom features on the pop up and I was told that the majority of them are not possible. So this was not a good fit for us this time around, however maybe a good fit for your site.
* This review is made by an account which used the app less than 80 minutes in total *
The merchant demanded that we develop specific new app features just for his account, free of charge and in an immediate manner.
We clearly communicated some of the requests are not technically possible to implement - which in turn resulted in a vindictive one star review.
Requests included custom button actions, none existent text elements and more. These type of new features usually take weeks to build, test and release.
It is right to say Honeycomb serves 10,000 stores.
As such, each feature request is added to a feature wishlist. We build common feature requests first, to serve our customers the best way possible.
We can not pause hundreds of other feature requests due to a single, very specific and none existing feature request. If we did, it will impact other requests in the queue and ultimately will be harmful towards all of our other customers.
For none currently supported custom functions and integrations, we offer a built in CSS and JS options, including a full fledged SDK: https://support.apphub.com/en/articles/6268642-honeycomb-js-sdk
I believe Honeycomb is one of a very few apps which enables merchants to further enhance the app to meet custom needs.
During the short amount of time the app was installed on Yoga Studio Store account, we provided the following support:
- Created custom funnels on behalf of the merchant, based on a verbal description only.
- Our designer applied a custom visual design to match the store brand, including importing custom font weights.
- Preformed a troubleshooting session to verify the funnels are working as expected.
In terms of features - Honeycomb has the most robust design settings and funnel settings in the app store, successfully used to generate tens of millions of dollars in cross-sell and upsell revenue by some of Shopify's biggest brands.
We deliver best in class support and are eager to solve any issue our customers face - big or small. 453 five star reviews will testify to that.
Jonathan
GM @ Conversion Bear
Today was my 1st time to really dive into the app. Maria helped me in multiple areas and was very patient with my inexperience. That is SO appreciated! She did an excellent& detailed job of helping me through the hurdles. Very Happy with the app AND the service I received!
Thank you for leaving us a 5-star review! It's great to hear that Maria was able to help you in multiple areas and get your questions resolved. Thank you for the feedback!
Amazing app that will help my business so much! I appreciate the excellent customer service as well.
Great App, but even more amazing the customer service! Well prepared, professional and creative! OK!
Thank you for the kind review sir 🤝 happy to help!
I just made my first Upsell funnel and it was super easy. Great video instructions and wizard to walk you through creating the funnel, step by step. Time to go create my next funnel. Jennifer R.
We so happy to hear it! To many more funnels and sales!
Best,
The CB Team