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Amazing amazing amazing, Im no tech person so they have made this so easy and simple to use. I often feel overwhelmed with apps and all the shopify integrations but Honeycomb is simple, effective and easy to use.
August 2024 Update
(I'm keeping my previous written review for thoroughness to showcase what changes happened!)
Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed!
Truly grateful for the time taken to help me with this, and that I can confidently use this app again!
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In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction.
Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck.
I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had.
I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.
Hey there,
I'm Aaron the Product Manager for Honeycomb.
Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at aharon@apphub.com and will be happy to work you through the set up.
I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this.
With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels.
Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.
The app is easy to use and set up. Integration is super quick and I was able to do it myself, which says a lot! Would be great to have a lower tier plan for stores which sell big ticket items, don't many views but more than the free plan. something in the £20.00 range would be amazing. We have not upgraded yet, but considering it since the app does the job, and does it well.
Thank you for your kind review!
Please email me at aharon@apphub.com, so we can discuss the pricing and make a plan for your store that will ensure your maximum success
Works perfectly for what we needed! support was very quick and nice! thanks
Customer Service is very supportive .... Answered all my questions and even help me set it up correctly... Thanks
Super user-friendly and easy to use!! I love it :)
The support was GREAT! The wait time for a support agent was not long. I'm very happy with the help I received and would recommend this App!
Wij hadden direct succes na de installatie van de Upsell & cross Sell app van Honeycomb. De eerste de beste aankoop was het direct raak.
mindblowing funnel design , better than other competitors
La performance de cette application est excellente et très rapide, et en plus, elle est très facile et simple à utiliser. C'est une application très agréable, un excellent travail! Je vous remercie sincèrement.