レビュー (587)

総合評価
4.8
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年11月11日

Very solid with some slight tweaks to make it a 5-star. I've been lucky to work with Abuzar on the Honeycomb team. Response and helpful.

Stumptown Mattress
アメリカ合衆国
アプリの使用期間:2年弱
Conversion Bearが返信しました 2024年11月13日

Thank you for the great feedback!

Is there anything we can do to make it a 5-stars experience?
We would love to hear and help in any case.
You can reach out to us via email:
support@conversionbear.com
or via the live chat.

Best,
Conversion Bear team.

2024年10月30日

EXCELLENT ADVICE FROM ABUZAR ADVISOR .
Very efficient and friendly . Gave alot of suggestions too.
Thank you so much .

VHT gift shop
イギリス
アプリの使用期間:2ヶ月
2024年9月5日

Amazing amazing amazing, Im no tech person so they have made this so easy and simple to use. I often feel overwhelmed with apps and all the shopify integrations but Honeycomb is simple, effective and easy to use.

UPLIFT
オーストラリア
アプリの使用期間:9ヶ月
2024年9月19日

Works perfectly for what we needed! support was very quick and nice! thanks

Foieviare
アメリカ合衆国
アプリの使用期間:約1ヶ月
2024年9月30日

Easy and super user friendly

NOVA Beauty online
スウェーデン
アプリの使用期間:約2ヶ月
2024年10月9日

super quick and easy!!!!

HomBloom
アメリカ合衆国
アプリの使用期間:約2ヶ月
2024年10月1日

Easy to use and follow thank you

Ae Botanicals
ニュージーランド
アプリの使用期間:3ヶ月
2024年9月20日

Wij hadden direct succes na de installatie van de Upsell & cross Sell app van Honeycomb. De eerste de beste aankoop was het direct raak.

Shopium Electronics
オランダ
アプリの使用期間:4ヶ月
2024年10月7日

Very buggy. The thank you page upselling doesn't work at all. Customer service is telling sad stories about last 5 years success. I don't care, just want to have the functions I am buying.

AlphaBalm®
ドイツ
アプリの使用期間:7日
Conversion Bearが返信しました 2024年10月14日

Hello there,
We are sorry to hear that you may not have had the best experience with Honeycomb. However, we want to assure you that our product has received 563 five-star reviews and has proven to be an incredible asset for many businesses.
Our dedicated tech team is more than happy to look into your issue and provide a solution for you within the thank you page funnel. We have also sent an email from our team to your account. Please don't hesitate to reach out if there is anything we can do to assist you. We would be delighted to welcome you back and check your funnels. Our team is always on standby to help.

編集日:2024年8月2日

August 2024 Update
(I'm keeping my previous written review for thoroughness to showcase what changes happened!)

Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed!

Truly grateful for the time taken to help me with this, and that I can confidently use this app again!
--
In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction.

Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck.

I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had.

I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.

Puglie Mart
カナダ
アプリの使用期間:1年以上
Conversion Bearが返信しました 2024年6月4日

Hey there,

I'm Aaron the Product Manager for Honeycomb.
Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at aharon@apphub.com and will be happy to work you through the set up.

I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this.

With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels.

Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.