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Very buggy. The thank you page upselling doesn't work at all. Customer service is telling sad stories about last 5 years success. I don't care, just want to have the functions I am buying.
Hello there,
We are sorry to hear that you may not have had the best experience with Honeycomb. However, we want to assure you that our product has received 563 five-star reviews and has proven to be an incredible asset for many businesses.
Our dedicated tech team is more than happy to look into your issue and provide a solution for you within the thank you page funnel. We have also sent an email from our team to your account. Please don't hesitate to reach out if there is anything we can do to assist you. We would be delighted to welcome you back and check your funnels. Our team is always on standby to help.
the process was seamless. I have little to no coding knowledge or understanding of funnels. I simply installed the app, and the app created my funnels for me! It was so easy and makes my website look more professional and will hopefully help me to conversate more sale!
August 2024 Update
(I'm keeping my previous written review for thoroughness to showcase what changes happened!)
Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed!
Truly grateful for the time taken to help me with this, and that I can confidently use this app again!
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In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction.
Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck.
I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had.
I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.
Hey there,
I'm Aaron the Product Manager for Honeycomb.
Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at aharon@apphub.com and will be happy to work you through the set up.
I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this.
With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels.
Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.
The app is easy to use and set up. Integration is super quick and I was able to do it myself, which says a lot! Would be great to have a lower tier plan for stores which sell big ticket items, don't many views but more than the free plan. something in the £20.00 range would be amazing. We have not upgraded yet, but considering it since the app does the job, and does it well.
Thank you for your kind review!
Please email me at aharon@apphub.com, so we can discuss the pricing and make a plan for your store that will ensure your maximum success
The support was GREAT! The wait time for a support agent was not long. I'm very happy with the help I received and would recommend this App!
mindblowing funnel design , better than other competitors
La performance de cette application est excellente et très rapide, et en plus, elle est très facile et simple à utiliser. C'est une application très agréable, un excellent travail! Je vous remercie sincèrement.
The free version is very good and a great addition to any store.
One of the best apps for cross selling, the customer service is also very friendly, they helped us with setting up the cross selling function. Thanks again!
It's great and easy to use.