Honeycomb Upsell & Cross Sell

Very disappointing experience.

The app is full of bugs, and there is virtually no support when problems arise, even if you're paying for the highest plan at $340 per month. What a shame!

I have an issue that is causing me to lose a significant number of upsell sales. After 7 days, not a single developer has been able to investigate the problem, and the only response I keep receiving from support is to "please be patient."

No workaround, no solution, no clear timeline, and no accountability.

This is the first time I've encountered such an unresponsive and ineffective support team, especially from a company charging premium prices. When a bug directly impacts revenue, customers deserve immediate attention, not endless waiting.

I don't recommend this app to anyone who relies on their business running smoothly.

Very buggy. The thank you page upselling doesn't work at all. Customer service is telling sad stories about last 5 years success. I don't care, just want to have the functions I am buying.

This app makes it really easy to set up upsells and cross sells and it is surprisingly versatile. There are a LOT of options you can tweak and test.

The app is easy to use and set up. Integration is super quick and I was able to do it myself, which says a lot! Would be great to have a lower tier plan for stores which sell big ticket items, don't many views but more than the free plan. something in the £20.00 range would be amazing. We have not upgraded yet, but considering it since the app does the job, and does it well.

August 2024 Update
(I'm keeping my previous written review for thoroughness to showcase what changes happened!)

Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed!

Truly grateful for the time taken to help me with this, and that I can confidently use this app again!
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In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction.

Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck.

I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had.

I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.

Worst App ever. Do you know how they get so many nice reviews ? Because they beg you to give a review after every problem they have and they try to solve when you ask them.

Right now I've +20 orders blocked because of them and it's right during the CNY. Great job guys ! I recommend you FastBundle, WideBundle or even Rapi Bundle wich is free.

Ho and they told me to wait a couple of minutes and still no answer about my problem aroud 12h after.

We've been using this app on our store for about 3 years now. We've had a few evolutions of the site and changed how we use this app and I have to say the customer service team is always fantastic at helping with questions and issues. Always quick to help and able to get this working and integrated perfectly into our site.

Sadly, this app has been quite damaging for our business. The pop-ups created too much distraction around the checkout process and our conversion rate for Meta campaigns dropped massively after installing it. It took us a while to figure out what happened, but as soon as we removed the pop-ups from Honeycomb, the conversion rate increased again.
This app might work for marketplace websites where people shop around, but if you are running tight ad campaigns for one product, I would not recommend using it as it's too much friction in the sales process and customers will drop out before buying.

STAY AWAY FROM THIS APP. Whatever they keep doing to "fix it" for me keeps completely making our add to cart button not usable so no one can checkout. This is the second time in a week they've done this, and completely tanked a sales day for us, then they take days and days to reply and offer a "fix" -- GO ELSEWHERE

Great App! Set up 2 funnels for now and both have generated sales. Easy to use. Support set up the design for free and very quickly.