Recensioni (23)
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In base alla valutazione
Orders are constantly 1-2 weeks delayed sitting in shippers warehouse before dispatching, slow customer service, quality is subpar.
Tracked shipping in EU promised to deliver in 3-5 days, in reality 3 weeks is closer to the truth.
Edit: Your website says delivery in EU 3-5 days. I does not matter if it's outside Italy, maybe update your estimates instead of false promises? I have had so many orders sitting in Italy over a week before even dispatched. Also this company prints false phone numbers on the shipping label in the recipient field, causing issues with delivery. This company has also over and over send incorrect tracking numbers, causing a lot of issues with angry customers.
There is a lot to fix in the backend before I will give any more stars.
Hello Muokkis,
We are sorry that we did not offer you a service to your satisfaction.
We have printed and shipped each of your orders in 1-2 days but we produce in Italy and unfortunately the destination of your orders is very far away (Finland) for this reason the shipments took longer time than expected.
Information on shipments, times and tracking codes are managed by our shipping partner, the information we give on the platform is that provided to us by them.
we are sorry if they are not correct and we are looking for a new partner for shipping to Finland.
Sorry again for the inconvenience caused.
Antonella Cacace
Customer Support Manager
No 1 star, zero stars!! I don't have any more words to describe you. Order made on December 7, 1 month and 3 days ago. Received totally wrong, with sticky production labels, red stamps, smaller than expected print and all crooked. Absent inner neck print and supplier label still sewn on to sweatshirt. AN ABSOLUTE DISASTER!!! After making a complaint and accepting your unnecessary apology (because customers who receive such crap care about our apology)I was told by customer support that I would receive a new sweatshirt and that I would be sent an email when it was sent. More than 25 days have passed ,no emails no sweatshirts. I rewroted you by email and you didn't deign an answer. Now not only do you send me the sweatshirt I have been waiting for for 33 days, but you also make me refund what I paid because it is really shameful !! There are hundreds of other print on demand apps and I wanted to trust you by making a big mistake!!
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non ho più parole per descrivervi. Ordine fatto il 7 dicembre, 1 mese e 3 giorni fa. Ricevuto totalmente sbagliato, con etichette di produzione appiccicate, bollini rossi, stampa più piccola del previsto e tutta storta. Stampa nel collo interno assente ed etichetta del fornitore ancora cucita sulla felpa. UN DISASTRO ASSOLUTO!!! Dopo aver fatto reclamo e aver accettato le vostre inutili scuse(perchè i clienti che ricevono uno schifo del genere se ne fregano delle nostre scuse)mi è stato detto dal supporto clienti che avrei ricevuto una nuova felpa e che mi sarebbe stata mandata una mail nel momento in cui sarebbe stata spedita. Sono passati più di 25 giorni ,nessuna mail nessuna felpa. Vi ho riscritto per email e non vi siete degnati di una risposta. Adesso non solo mi spedite la felpa che aspetto da 33 giorni , ma mi fate anche il rimborso di ciò che ho pagato perchè è davvero vergognoso !! Ci sono centinaia di altre app di print on demand e mi sono voluto fidare di voi sbagliando di grosso!!