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Very affordable and easy to use. Adds a more professional look and credibility to my business. Thank You.
Worked for a couple of years, dealt with some delayed emails and had to physically check emails via Webmail. This past week we started getting a 20+ return to sender emails. Support asked me to re-connect and check all of my settings. Did that, waited 48 hours and still having issues. Super frustrating, looking at different email host.
We're sorry you've experienced these problems, although at this stage, it's unclear if the problem actually lies with our app or an issue in your Gmail account or settings as we have many users that also use the send mail as feature of Gmail and nobody else is reporting problems and we have been unable to reproduce your issue in a test Gmail account.
We have been doing our best to resolve this and your support ticket is still open and awaiting a response from you. If you'd prefer to move to another provider instead, you are of course free to do so and can cancel your service without without further charge by just uninstalling the app.
Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.
We apologise for the inconvenience caused by our spam filter. We would like to address your concern and clarify that we are currently aware of only one request for assistance regarding this issue. We apologise if there was any miscommunication in addressing your concerns.
Our team works continually to improve our system to better meet the expectations of our users. In the communication we had with you yesterday you stated that it was adequate to move the items flagged as SPAM into the junk folder. Has this not happened or is that now unsatisfactory to you? Please let us know if you would like to discuss this further.
Left several support tickets, no reply. Emails get returned to sender for outgoing. It's also setup properly so their servers have a glitch.
Hello,
Thank you for your feedback regarding our Shopify app. We strive to provide our customers with quick, efficient, and reliable support, and are sorry to hear that you haven't received the support you needed.
We do show records of two tickets being submitted on June 4th at 7:34AM and May 31st at 4:06AM, both of which were answered the same day within a reasonable amount of time to your gmail email address. We can see that you have not accepted our collaborator access request that was sent directly via Shopify, in order to more efficiently resolve your issues.
In both ticket responses, we noted that DKIM and SPF records are currently not set up for the related domain. By setting up DKIM and SPF records, your emails will be ensured to validate and come from your domain. This will ensure that they are not being marked as spam nor being returned to sender. We cannot directly resolve this without the collaborator access.
We are committed to helping you and apologise for any inconvenience that this has caused. Please reach out to us at your earliest convenience so we can assist you further.
Kind regards,
Daniel
Daniel was really helpful and help me to set up the app ! It was easy and in a few minutes ! Super service, l'équipe est top et vous aidera rapidement à configurer vos emails si vous avez un souci ! Encore merci Daniel !!!
Thank you so much for taking the time to give us a review!
I've been wanting to add my own domain email address and came across this app. It was easy to install with Daniel's help. He was really responsive each time I requested clarification on something. So far it's working great !
so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!
Thank you for your kind words. We're thrilled to hear that you are enjoying the app and finding our support helpful.
I just discovered this app the other day. It is a great addition to my store and I would recommended this app to anyone!
Thank you very much for your review. We're happy to hear you're pleased with the app.
This email hosting service is very easy to set up and has the right amount of necessary bells and whistles for a small business. Highly recommend for those who are just starting out with new Shopify stores.
Thank you very much for your positive feedback.
I received the best customer service from Jack on a couple of my Shopify stores. Service has been outstanding. Very pleased with this App.
Thank you for your kind words. We're glad we were able to help you.