Avaliações (89)

Avaliação geral
3,5
Pontuação por nível de classificação
  • 72% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 19% das classificações são de 1 estrelas
28 de agosto de 2018

Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.

Crab Vault
Índia
About 1 month usando a aplicação
3 de janeiro de 2023

I can not receive support. I asked dozens of times if the system was fully installed, but I could not get an answer.

Vintagepillowsstore
Estados Unidos
3 months usando a aplicação
Questão respondida por Dualsided 4 de janeiro de 2023

Hi, we responded back to your single request in December that no theme editing is required for our application. If you had any questions about your Hotjar account, you will need to reach out to Hotjar Support directly at hotjar.com.

20 de novembro de 2022

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

Trendy Design
Austrália
About 1 month usando a aplicação
Questão respondida por Dualsided 20 de novembro de 2022

Hello, like most Shopify applications you must remove our application from your Shopify store to cancel usage. This can be found in your Shopify Admin under Settings -> Apps. As we also emailed you; since our application is still installed and in use on your store, the approved $0.99 per month charge is being applied. Removing our application will end this charge.

Editado a 4 de dezembro de 2018

Directly on Hotjar it works, but inside shopify apps it was to show the recording from the last orders but this function doesn't work. I tried everything since october, I sent a lot of e-mails but no answers at all.

VISTO.BIO
Brasil
2 months usando a aplicação
Editado a 5 de dezembro de 2021

its a decent app and cool idea its very incomplete on data and would go a long way if the data was more specific or had better detail cool concept

GOAT INDUSTRIES
Estados Unidos
About 2 months usando a aplicação
Editado a 27 de junho de 2019

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

Idizio
França
16 days usando a aplicação
13 de maio de 2020

very helpful tools
its allow me to navigate my visitors and know what they need
to upgrade my website

thanks HotJars

Phone Sanitiser
Malásia
1 day usando a aplicação
Editado a 19 de dezembro de 2020

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing apps@dualsided.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

Limeapple
Estados Unidos
8 days usando a aplicação
Questão respondida por Dualsided 19 de dezembro de 2020

Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at app-support@dualsided.con? If not, please do so and we can help with whatever questions you have.

15 de fevereiro de 2021

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

Zing Vibes
Canadá
7 days usando a aplicação
Questão respondida por Dualsided 15 de fevereiro de 2021

Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes in a storefront without theme editing required.

For any questions or issue on Hotjar service itself, such as session recording, please reach out to Hotjar directly at Hotjar.com

8 de fevereiro de 2019

I love this app already it has nice feature designs that allows my customers to rate my store according to its performance. I gave it a 4 out of 5 because i had just installed it to see if it will be of more good.

The all new style store
Zâmbia
6 days usando a aplicação