Avaliações (90)

Avaliação geral
3,8
Pontuação por nível de classificação
  • 72% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 19% das classificações são de 1 estrelas
10 de julho de 2024

This is not affiliated with Hotjar.

Clogau Outlet
Reino Unido
1 minuto usando a aplicação
Questão respondida por Dualsided 11 de julho de 2024

We do work with Hotjar to ensure a great experience and integration with Shopify.

You are correct that we are not directly affiliated with Hotjar and Hotjar does NOT have an ...

5 de setembro de 2019

Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.

GravityDock
Estados Unidos
2 meses usando a aplicação
23 de maio de 2020

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

Sticker Sensations
Nova Zelândia
2 meses usando a aplicação
28 de agosto de 2018

Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.

Crab Vault
Índia
Aproximadamente 1 mês usando a aplicação
20 de novembro de 2022

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

Trendy Design
Austrália
Aproximadamente 1 mês usando a aplicação
Questão respondida por Dualsided 20 de novembro de 2022

Hello, like most Shopify applications you must remove our application from your Shopify store to cancel usage. This can be found in your Shopify Admin under Settings -> Apps. ...

Editado a 27 de junho de 2019

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

Idizio
França
16 dias usando a aplicação
Editado a 19 de dezembro de 2020

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing apps@dualsided.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

Limeapple
Estados Unidos
8 dias usando a aplicação
Questão respondida por Dualsided 19 de dezembro de 2020

Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at app-support@dualsided.con? If not, please do so and we can help with ...

15 de fevereiro de 2021

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

Zing Vibes
Canadá
7 dias usando a aplicação
Questão respondida por Dualsided 15 de fevereiro de 2021

Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes ...

10 de dezembro de 2023

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're ...

EzClothin
Estados Unidos
3 dias usando a aplicação
Questão respondida por Dualsided 11 de dezembro de 2023

Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer ...

18 de janeiro de 2019

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

Havanna Boutique
África do Sul
3 dias usando a aplicação