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My store placed an order on 14.Oct, and they shipped out on 22.Oct.
Too long for process time!
Dear Prunify,
We sincerely apologize for the delayed fulfillment of your October 14th order. You are absolutely right that an 8-day processing time is longer than our standard service level, and this delay was caused by an unexpected system outage during the weekend of October 21-22.
To address this situation:
You will not be charged any fees for this delayed fulfillment
We have implemented additional monitoring systems to prevent similar issues
Our normal processing time is 1-4 business days, and we are now back to operating at this service level
We understand that reliable fulfillment is crucial for your business, and we fell short of our commitment in this instance. If you have any other orders that were affected or need immediate assistance, please contact our support team at info@houseplantdropship.com.
We would appreciate the opportunity to regain your trust and demonstrate our usual level of service. Thank you for bringing this to our attention.
Best regards,
The Houseplant Dropship Team
For the past two years, House Plant Dropship has been an exceptional partner for us. Their commitment to delivering top-quality plants, outstanding customer service, and a smooth, hassle-free experience is truly commendable. Andy and his team exhibit remarkable competence and consideration in their operations, alleviating any concerns about entrusting a third party with your customers' satisfaction. It's a genuine partnership that has consistently exceeded our expectations.
I was delighted to receive a text from Andy, alerting me to the problems I'd encountered with House Plant Dropship's app syncing. His offer of assistance was a godsend for me, as someone who suffers from anxiety, depression, and ADHD. His attentiveness and kindness were so appreciated. If you appreciate house plants, consider giving their app a try. I'm looking forward to providing an update on my situation in the near future, and I'd like to thank Andy once again for his incredible help.