HubBox Local Pickup

UPS Access Point is a great service, lots of challenges with this integration though - from a Hub Box technical team and customer communication during checkout standpoint.

Hub Box did not set up our initial installation correctly, packages sent to Access Points were either immediately returned, or locations charged customers to pick up their packages - which was a customer service nightmare. Took a couple of weeks, eventually got fixed.

If you have Shopify Plus your checkout can be upgraded with clear disclaimers around shipping method being selected. This is the version they use as an example to sell the integration. If you have a standard Shopify account (which we do), the checkout looks like any other and when shipping defaults to Access Point, that will be missed by lots of customers autopiloting through checkout and lead to confusion. No remedies on this currently available beyond upgrading to Plus.

Leaving a review now because a new technical issue came up, had a large number of orders get double-charged for shipping and all the shipping methods came through named for local Access Points (even if the order wasn't being shipped to one.) Again, lots of confusion and time spent issuing refunds and unsorting things. We're a week into this issue, and the support response we just got was "asking technical team to check this out two weeks from now, no ETA on a fix, just turn off hub box."

Feeling stuck because UPS Access Point is a great service, we've spent a lot of time and energy selling it to our customers, and lots of them really enjoy it and want us to continue to offer it. Also frustrated with the shortcomings of this integration, and this... just turn it off, we'll get around to it eventually approach to tech support.

Hoping for improvement.

Excellent communication with the whole team. We had issues when we changed to a one click checkout and the new app but all sorted with professionalism and efficiency. Brilliant people to deal with and the service is just what we need to add more choices for our customers.

We've been using HubBox Local Pickup for some time, and it's truly been a game-changer for our winery business. As a winery, we must ensure that our customers receive their packages promptly and efficiently. With HubBox, we've not only saved money but also streamlined our delivery process to enhance customer satisfaction.

One of the most significant benefits of HubBox is its cost-effectiveness. By utilizing their service, we've reduced shipping costs significantly. This not only helps our bottom line but also allows us to invest more in producing exceptional wines for our customers to enjoy.

Moreover, the convenience it offers is unparalleled. Customers appreciate the flexibility of picking up their orders at a nearby location, especially considering the nature of our business. With HubBox, the days of missed deliveries or the hassle of coordinating with carriers to schedule redelivery are gone.

What truly sets HubBox apart is its monthly subscription model. Despite the modest fee, the value it provides far exceeds the cost. The peace of mind knowing that our customers can conveniently collect their orders at their own pace is invaluable. This is particularly beneficial for our clientele, many of whom may not always be available to receive a package at home.

In essence, HubBox has become an indispensable part of our logistics strategy. It simplifies the delivery process and enhances the overall customer experience. For any business looking to optimize its shipping operations and delight its customers, we wholeheartedly recommend giving HubBox Local Pickup a try.

Steven Dossey
GM and Winemaker
Purple Toad Winery

This app is fake news. Smoke in mirrors. Based on what this Partner has provided me over the course of months of communications, I can only come to the conclusion that the extent of this app is the Partner's app listing page and website, even after "installation." I have not seen an actual app or the represented functionality beyond the outdated demo on their website. They won't show you a functional app demo unless you commit to a 1 year subscription at $600/month. No idea how a company like this stays in business. This partner has no business being in the business they are in.