HyperSKU ‑ PRO Dropshipping

Hello, based on your response this is my updated review. ok, I will give this that your platform might not be 100% when it comes to inventory because of the large stock which btw is highly unreliable because we cant keep refunding our customers. But I guess that's a hazard for dropshipping.
When it comes to contacting your helpdesk/staff its a nightmare. I had asked a question on Aug 09 and then followed up on Aug 10 but to date, I haven't got any response. I have asked a couple of other questions regarding your products and platform but still no response. The question they responded to was in the initial state and now they don't even bother. I can see that they are active on chat but no response. You can check my conversation history and you will know what I mean. Customer service is key for your business model but unfortunately, you do not have that in your platform.
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I am not sure what is with all the positive reviews, I am in the process of launching my store and I ran into 2 major issues and I am glad this happened before I went live.

AliExpress smart sourcing – Once I received a quote in “Quote Created” I contacted Hpyersku team on chat and asked them how to move it to my import list since there was no option. Wrote to them twice in 2 days period and still no reply.

Products Not Available/ Refund – Was all in with Hypersku, added a couple of products in my store. Then I thought to have a trial run just to be sure. Placed an order for 2 products on Aug 10 and on the 11th I noticed the status of my order was “refunded”. keep in mind I did not receive any notification/email. I contacted their team regarding this issue and she told me that “the products in the public catalogue is dynamic and huge so for outdated products we don’t update them, proactively”.. I asked her “what/which catalogue do you have control and inventory on” and then there was no reply.

I haven’t started my store yet and this is what’s happening, lack of communication, information and seems like highly unreliable stock inventory. For all the other business owners, I would think 10 times before adding any products in your store if this is how they run their sourcing.

This app is poor, I requested them to source a bracelet for me, that was agreed, i then went to pay via PayPal my money was taken then 6 days later i was refunded with no explanation, i have now disappointed my customer having to cancel with them. Don't waste your time with this app, i can think of better alternatives.

Terrible support. Order never arrived and did not get refunded yet even though I requested almost 2 weeks ago.

We installed this app to allow possible matches with our supplier products when they are sold out and for quick shipping times as they promise you. However the very first product we requested to source which was available and purchased ended up not being available. We were later told they couldn't source 1 item at a time and wanted 500 MOQ (minimum order quantity) which is ridiculous since that's for Wholesalers. We were able to find another Source supplier who could match our sold out product within an hour without a 'MOQ' with better cost and matching shipping times.
The representative (Shawn) was quite rude and slow to reply and wouldn't process the refund til 2 days later when we were promised we would be refunded on the same day. From our own recent experience, we wouldn't recommend HyperSKU at all as they did not deliver on their promise, poor customer service slow to cancel and refund when they didn't even have the item in stock as advertised.

This was by far my worst business decision yet. I'm fairly new to dropshipping, but not business and the way these people do business is super shady. I ordered products over a month ago that I never received, because THEY shipped it in an oversized box and it was returned to sender. Rookie mistake for a so-called logistics company and then refused to refund me or express ship it. They simply stated "it will get there eventually". I requested simple things from my agent Bonnie that would take days and her response was simply "we're busy". When I asked to speak to someone in management, she said that "management doesn't speak to customers". Immediately severed all ties after that. I lost thousands in photoshoot and product purchases because of their lack of customer support. People can say what they want about CJ, but what took Bonnie two weeks to achieve for me CJ accomplished in an hour and a half. If you want real success, stay away from this place.

It’s just blank for the most part but the few times something showed up, It wouldn’t let me search for anything. It’s like it’s a fake app. Useless. I’m really bummed out because it seems like if this app were real it would be really cool.

Do not install this. This app is a scam it won't allow me to uninstall till I give them my address in file. Plus everything on the app is just a copy of aliexpress with scam vendor in china