HyperSKU ‑ PRO Dropshipping

Very happy with hypersku! Cheryl is a great agent always kind, friendly and really helpful. She support me a lot and makes everything much easier. Highly recommend her

I’m very happy with HyperSKU and their service so far. The support has been great, especially my agent Chloe. She is always friendly, helpful and quick to answer my questions. No matter what I need help with, she always takes the time to assist me and find a solution. I really appreciate her support and can definitely recommend HyperSKU!

This has been one of the worst experiences I have ever had with a fulfillment company. I have been in this business for over six years, and I was genuinely excited to give HyperSKU a try, but unfortunately, my first experience has been extremely disappointing.

A tracking number was added to my order, yet seven days passed with absolutely no movement or update. I had to reach out myself to ask what was happening. Only then was I told by the agent that they had discovered the item was oversized and that I would need to pay an additional $24 on top of the $78.35 I had already paid.

This is completely unacceptable. How can an additional shipping charge be added seven days after I already paid the quoted fulfillment and shipping cost? I had already charged my customer based on the cost provided to me, so I cannot simply go back to my customer a week later and increase their shipping charge because HyperSKU miscalculated the cost.

What concerns me even more is the lack of communication. If I had not contacted the agent myself, when would I have been informed that there was an issue with the shipment?

As a business owner, I need a fulfillment partner I can rely on for accurate pricing, timely shipping, and proactive communication. Unfortunately, this experience has failed on all three.