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Hello, based on your response this is my updated review. ok, I will give this that your platform might not be 100% when it comes to inventory because of the large stock which btw is highly unreliable because we cant keep refunding our customers. But I guess that's a hazard for dropshipping.
When it comes to contacting your helpdesk/staff its a nightmare. I had asked a question on Aug 09 and then followed up on Aug 10 but to date, I haven't got any response. I have asked a couple of other questions regarding your products and platform but still no response. The question they responded to was in the initial state and now they don't even bother. I can see that they are active on chat but no response. You can check my conversation history and you will know what I mean. Customer service is key for your business model but unfortunately, you do not have that in your platform.
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I am not sure what is with all the positive reviews, I am in the process of launching my store and I ran into 2 major issues and I am glad this happened before I went live.
AliExpress smart sourcing – Once I received a quote in “Quote Created” I contacted Hpyersku team on chat and asked them how to move it to my import list since there was no option. Wrote to them twice in 2 days period and still no reply.
Products Not Available/ Refund – Was all in with Hypersku, added a couple of products in my store. Then I thought to have a trial run just to be sure. Placed an order for 2 products on Aug 10 and on the 11th I noticed the status of my order was “refunded”. keep in mind I did not receive any notification/email. I contacted their team regarding this issue and she told me that “the products in the public catalogue is dynamic and huge so for outdated products we don’t update them, proactively”.. I asked her “what/which catalogue do you have control and inventory on” and then there was no reply.
I haven’t started my store yet and this is what’s happening, lack of communication, information and seems like highly unreliable stock inventory. For all the other business owners, I would think 10 times before adding any products in your store if this is how they run their sourcing.
Hi Angels Kart, thanks for taking time to leave a review. HyperSKU do keep a huge online catalog for your choice. Seems you might misunderstood our business model. The dropshipping model we follow is that we purchase products after receiving payments from sellers, and there's possibilities that the products run out of stock/become unavailable.
HyperSKU also provides warehouse service so dropshippers can keep a stock for their winning products.
Our team is always online ready to help and we invite you to ask any questions you might have. Hope we see you soon again!
-Annabel from HyperSKU
making dropshipping effortless and efficient. Sourcing and integrating high-quality products into my store is a breeze. Thanks to a handpicked selection of products, I can offer top-notch items to my customers.. What sets Hypersku apart is its supply chain solution, streamlined multi-order processing, and the use of a shipping calculator for enhanced profitability. And with the exceptional customer support, exemplified by my personal agent Amber, consistently going above and beyond to assist me. Her responsiveness, knowledge, and willingness to help have been instrumental in my success.
I wholeheartedly recommend Hypersku for Dropshippers.
Outclass Services and Excellent Customer support team.
Highly Recommended, 24/7 Customer support + Fast shipping! i am 100% satisfied! Thanks to Dina for helping me out!
good app
I was offered services for my online Shopify store. I tried them out and I can tell you it was one of the best decisions that I ever took. They offer branding services where they have custom shipping boxes and thank you cards. Great Job HyperSku! Keep Innovating!
Hi SaturnFit,
We appreciate you taking the time to share your positive experiences with HyperSKU! It's wonderful to hear that our team members have made a positive impact on your business. We're here to support you in every way we can.
If there's anything else you need or if you have more feedback to share, feel free to let us know. Thank you for choosing HyperSKU!
Best Regards,
HyperSKU Team
Amazing service, very easy to use and very professional at the same tine. Great communication via whatsapp which made it even more personal.
Dear LoveLure,
Thank you for taking the time to share your experience with HyperSKU. We are delighted to hear that you found our service amazing, easy to use, and professional. Providing an exceptional user experience is our utmost priority, and we are thrilled to have met your expectations.
Thank you once again for choosing HyperSKU. We look forward to serving you again in the future!
Best regards,
Victoria
HyperSKU Team
Hypersku have been one of the best suppliers I have ever used for my ecommerce store. They're serviceability and response rate is top notch.
This app is poor, I requested them to source a bracelet for me, that was agreed, i then went to pay via PayPal my money was taken then 6 days later i was refunded with no explanation, i have now disappointed my customer having to cancel with them. Don't waste your time with this app, i can think of better alternatives.
I am dropshipping to germany and have a pet store.
I moved from another supplier to hypersku and I am really impressed so far. The shipping times are very good, 5-9 days with processing included. The support I have on whatsapp is really good, I have a good communication with them. The sourcing is fast and brand development is really great. With this partner I can scale it to a real brand and do it long-term.
I am really happy with HyperSKU!